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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong communication and negotiation skills while providing high-quality, personalized customer service. Capable of effectively handling outbound sales calls and addressing customer inquiries with empathy and professionalism.
Highest-signal resume keywords
Outbound Sales ExperienceStrong Communication SkillsPersuasion SkillsNegotiation SkillsCustomer Service Excellence
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Basic Computer SkillsTyping SkillsSales Techniques
Soft Skills
EmpathyPatienceCourteous Manner
Tools & Technologies
Customer Interaction Systems
Certifications & Qualifications
High School Diploma or EquivalentVoter Registration CardMilitary Exemption Certificate (Reservist Certificate)
Industry Keywords
Customer ServiceSales CallsHuman-Centered Service
About the role
Key responsibilities & impact- Handle outbound sales calls by phone
- Present and negotiate products, explaining their benefits and advantages
- Offer rates that may be more competitive than those available in the market
- Ensure high-quality customer service in accordance with quality standards
- Address different types of situations raised by customers
- Use systems to record and process customer interactions
- Offer products and services during every call
- Provide personalized, human-centered service with a focus on contact quality
- Demonstrate professional maturity and commitment
Requirements
What you’ll need- At least 18 years of age
- High school diploma or equivalent
- Strong communication skills and empathy
- Courteous manner and patience
- Persuasion and negotiation skills
- Strong verbal communication skills
- Basic computer and typing skills
- Previous sales experience is a plus
- Voter registration card
- Proof of high school completion
- For male applicants, a Military Exemption Certificate (Reservist Certificate)
- Preferably reside near the Atento Santana location
- Position also open to persons with disabilities (PwD)
Benefits
Comp & perks- Remuneração variável
- Vale Transporte
- Vale refeição e/ou vale alimentação
- Seguro de Vida
- Auxílio funeral
- Auxílio creche / Auxílio criança com deficiência
- Auxílio transporte escolar (3 anos e 8 meses)
- Desconto em Produtos
- Assistência Odontológica
- Convenio Telemedicina
- Plano de carreira
- Descontos em Academias / Práticas Esportivas
- Plano Pet
- Benefício Bulla Saúde & Crédito (Descontos em farmácias, lojas e crédito parcelado e adiantamento salarial)
- Programa Parcerias Educacionais: Descontos em cursos livres, graduação, pós-graduação, profissionalizante, idiomas, ensino básico e até escola infantis
- Possibilidade Home Office após 90 dias
- Remuneração variável de R$ 400,00 por indicação, conforme regras da campanha
