Senior Conversational Designer Analyst

Atento

. Plan, design, and evolve conversation flows for conversational interfaces, focusing on usability, clarity, engagement, and efficiency .

Posted 10/23/2026full-timeRemote • BrazilSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in designing and evolving conversational interfaces, ensuring usability and engagement while collaborating with multidisciplinary teams. Proficient in analyzing performance metrics and implementing improvements based on data-driven insights.

Highest-signal resume keywords

Conversational Interface DesignDesign ThinkingData AnalysisOrganizational SkillsCollaboration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Conversational InterfaceChatbot DesignVoicebot DesignPerformance MetricsOperational MetricsConversational Data Analysis

Soft Skills

Critical ThinkingAttention to DetailEffective Communication

Industry Keywords

User Experience DesignBehavioral AnalysisFlow ValidationDesign Documentation

About the role

Key responsibilities & impact

Plan, design, and evolve conversation flows for conversational interfaces, focusing on usability, clarity, engagement, and efficiency
Ensure consistency and coherence across the conversational experience by following the tone, language, and pattern guidelines defined by the team
Support behavioral analysis and flow validation, proposing improvements based on data and feedback
Partner with senior UX Designers, development, QA, and computational linguists to translate technical and business requirements into effective conversational experiences
Document design decisions, flows, and learnings while keeping materials and standards up to date
Support the continuous improvement of conversational experiences through the analysis of metrics, logs, and operational results

Requirements

What you’ll need

Bachelor’s degree in a related field
Basic knowledge of conversational interface, chatbot, or voicebot design
Introductory knowledge of Design Thinking
Familiarity with performance and operational metrics and basic conversational data analysis
Strong organizational skills, critical thinking, and attention to detail
Ability to work with guidance and feedback, gradually developing greater autonomy in deliverables
Ability to collaborate effectively with multidisciplinary teams, communicating ideas and decisions clearly
Intermediate English proficiency
A “Time to Talk” score of Good or above
Employees who have undergone any type of internal movement should consult the movement table in Policy NI-002 and the eligible positions

Benefits

Comp & perks

Transportation allowance
Meal and/or food allowance
Life insurance
Funeral assistance
Profit-sharing (PLR)
Childcare assistance / Assistance for children with disabilities
Product discounts
Dental care coverage
Medical care coverage
Gym memberships / Sports and fitness discounts
Educational partnerships with course discounts
Career development plan