Certified Peer Specialist

Athena

. Manage incoming client referrals, conduct outreach, determine eligibility, and coordinate next steps .

Posted 11/3/2026full-timeAlbany • New York • United StatesMid-LevelSenior💰 $25 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing client referrals, coordinating services, and providing peer support within a recovery-oriented framework. Proficient in maintaining accurate EHR documentation and effectively communicating client needs while ensuring confidentiality.

Highest-signal resume keywords

NY State Peer CertificationRecovery-Oriented PracticeEHR DocumentationSpanish SpeakingMicrosoft Office Proficiency

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Client Eligibility VerificationIntake Appointment CoordinationCommunity Resource AccessCoping-Strategy AssistanceTime ManagementOrganizational Skills

Soft Skills

Effective CommunicationTeam-OrientedPositive AttitudeMotivated Self-StarterFlexibility

Tools & Technologies

Electronic Health Record SystemTelehealth Platforms

Certifications & Qualifications

NY State Peer Certification

Industry Keywords

Mental HealthPeer SupportClient ConfidentialityEngagement MonitoringRecovery Guidance

About the role

Key responsibilities & impact

Manage incoming client referrals, conduct outreach, determine eligibility, and coordinate next steps
Verify client insurance eligibility and maintain accurate client information in the EHR
Schedule and coordinate intake appointments and follow up with clients
Manage an assigned caseload and conduct regular follow-up to monitor engagement and identify barriers
Assist clients with accessing community resources, benefits, and services
Incorporate peer support and lived experience to build trust, promote self-advocacy, and encourage engagement
Communicate client needs, concerns, and barriers to clinicians, Case Managers, or supervisors
Collaborate with referral agencies, clinicians, and internal teams to coordinate services and continuity of care
Provide peer support, coping-strategy assistance, and recovery-oriented guidance within the role and certification scope
Maintain timely and accurate EHR documentation of referrals, outreach, client contacts, and services
Maintain client confidentiality and comply with organizational policies and documentation requirements
Perform other duties assigned by the Supervisor
Work in an office setting with virtual telehealth sessions conducted on a computer

Requirements

What you’ll need

Must be NY state peer certified
Must have experienced mental health concerns themselves and/or have supported family members through their mental health experiences
Commitment to Recovery-Oriented Practice
Positive attitude and professional demeanor
Ability to complete work independently and collaboratively
Must be team-oriented with a willingness to be flexible and helpful
Effective written and oral communication skills
Computer proficiency in Microsoft Office
Ability to learn the Electronic Health Record System
Highly organized, motivated self-starter
Excellent time management skills
High School Diploma or GED
Spanish Speaking A MUST
Ability to hear and speak on the phone or through virtual telehealth sessions
Ability to stand and sit for an extended period
Ability to write and answer emails
Ability to carry objects no greater than 20 pounds, when needed

Benefits

Comp & perks

Computer, desk, chair, and office supplies provided
In-person and telehealth service environment