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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing client referrals, verifying insurance eligibility, and coordinating care within a behavioral health context. Proficient in maintaining accurate EHR documentation and providing peer support to enhance client engagement and recovery.
Highest-signal resume keywords
Peer Specialist CertificationBehavioral Health ExperienceEHR DocumentationBilingual in English/SpanishPerson-Centered Care
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Client Referral ManagementInsurance Eligibility VerificationIntake Appointment CoordinationCase ManagementDocumentation Skills
Soft Skills
Interpersonal SkillsCommunication SkillsRelationship-Building SkillsOrganization SkillsTime Management
Certifications & Qualifications
Peer Specialist Certification
Industry Keywords
Behavioral HealthCare CoordinationPeer ServicesRecovery-Oriented CareUnderserved Communities
About the role
Key responsibilities & impact- Manage incoming client referrals, conduct outreach, determine eligibility, and coordinate next steps
- Verify client insurance eligibility and maintain accurate client information in the EHR
- Schedule and coordinate intake appointments and follow up with clients to support successful connection to services
- Manage an assigned caseload and conduct regular follow-up to monitor engagement, identify barriers, and support continued participation in treatment
- Assist clients with accessing community resources, benefits, and services supporting treatment and recovery goals
- Incorporate peer support and lived experience to build trust, promote self-advocacy, and encourage client engagement
- Communicate client needs, concerns, and barriers to clinicians, Case Managers, or supervisors
- Collaborate with referral agencies, clinicians, and internal teams to coordinate services and ensure continuity of care
- Provide peer support, coping-strategy assistance, and recovery-oriented guidance within the role and certification scope
- Maintain timely and accurate EHR documentation of referrals, outreach, client contacts, and services
- Maintain client confidentiality and comply with organizational policies and documentation requirements
- Perform other duties as assigned by the Supervisor
Requirements
What you’ll need- High School Diploma or GED required
- Peer Specialist certification required
- 1-2 years of relevant experience in behavioral health, case management, peer services, care coordination, or a related field preferred
- Commitment to recovery-oriented, person-centered care and supporting underserved communities
- Strong interpersonal, communication, and relationship-building skills, with the ability to establish trust with clients and families
- Ability to work independently while collaborating effectively with clinical and administrative teams
- Strong organization, time management, follow-through, and documentation skills
- Bilingual in English/Spanish
- Ability to hear and speak on the phone or computer throughout the day
- Ability to stand and sit for an extended period of time
- Ability to write and answer emails
- Ability to carry objects no greater than 25 pounds when needed
Benefits
Comp & perks- Competitive compensation plan
- Amazing benefits
- Computer, desk, chair, and office supplies provided onsite at each office
