Senior Case Manager

Athena

. Oversee and monitor landing page, portal, and priority referrals .

Posted 10/22/2026full-timeNew York City • New York • United StatesSenior💰 $25 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in case management, client communication, and operational workflow optimization, with a strong focus on supporting underserved communities. Proficient in bilingual communication and team collaboration to enhance service delivery and training.

Highest-signal resume keywords

Bilingual In English And SpanishCase ManagementClient CommunicationOperational Workflow OptimizationTraining And Onboarding

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Intake SchedulingChart CreationReferral ManagementScheduling Capacity ReviewCase AssignmentWorkflow EducationIssue IdentificationSandbox TestingPatient ReschedulingClient Needs Assessment

Soft Skills

Interpersonal SkillsTeam CollaborationAbility To Work Under PressureTact And ProfessionalismHigh Level Of Engagement

Tools & Technologies

Valintry Sandbox

Certifications & Qualifications

High School DiplomaAssociate's Degree Or Higher

Industry Keywords

Child Psychological TestingSchool-Based IntakesUnderserved CommunitiesCase Manager CoverageRelational Therapy

About the role

Key responsibilities & impact

Oversee and monitor landing page, portal, and priority referrals
Manage priority referral inboxes for timely review, follow-up, and assignment
Review intake availability and scheduling capacity to identify gaps and inefficiencies
Monitor intake clinician call-outs and reschedule affected patients
Assign charts to Case Managers for follow-up and ongoing coordination
Reassign cases and redistribute workload based on caseload, availability, coverage needs, and client needs
Create charts and coordinate intake scheduling for child psychological testing, school-based intakes, and specialized services
Provide Case Manager coverage, including confirmations, follow-up, inbound calls, scheduling, and case-related tasks
Assist with Case Manager training, onboarding, workflow education, and staff development
Participate in training and escalation meetings and help resolve operational barriers
Support Valintry sandbox testing, workflow testing, issue identification, and implementation optimization
Support inbound calls and client communication when Case Managers are unavailable
Support active caseload scheduling for transfers, relational therapy, and other time-sensitive needs
Serve as a senior-level resource by providing workflow guidance, coverage, training, and escalation support
Perform other duties assigned by the Supervisor

Requirements

What you’ll need

Completed High School Diploma or Associate's Degree or higher
2–4 years of relevant professional experience
Bilingual in English and Spanish required
Superior interpersonal skills and ability to work extremely well as part of a team
Ability to work well under pressure and manage sensitive or controversial clients with tact, kindness, and professionalism
Passion for working with underserved communities
High level of engagement, communication, and interpersonal skills
Ability to hear and speak on the phone or computer throughout the day
Ability to stand and sit for an extended period of time
Ability to write and answer emails
Ability to carry objects no greater than 25 pounds when needed

Benefits

Comp & perks

Computer, desk, chair, and office supplies provided onsite at each office
Remote work option