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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Expertise in athenaNet products and services, with a strong focus on client training, implementation support, and best practices in healthcare settings. Proven ability to manage travel logistics and deliver effective training both onsite and virtually.
Highest-signal resume keywords
AthenaNet ExpertiseTraining Development and DeliveryRevenue Cycle KnowledgeClient Support and CoachingEffective Communication Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Training Needs AssessmentTraining Material DevelopmentEHR/EMR KnowledgeMock Go-Live FacilitationTablespace Builds
Soft Skills
Time ManagementOrganizational SkillsAttention to DetailFlexibilityVerbal and Written Communication
Certifications & Qualifications
Active Driver’s License
Industry Keywords
Healthcare OrganizationsClient Go-Live SupportImplementation CapacityPhysician PracticesHealth Systems
About the role
Key responsibilities & impact- Become an expert in athenaNet products and services
- Provide best-in-class onsite support to clients during implementation
- Facilitate client go-live experiences at assigned locations
- Serve as the go-to athenaNet expert for clients and athena staff
- Conduct mock go-lives and pre-live work, including tablespace builds
- Partner with Coaching and Training Services on end-user training and best practices
- Guide clients toward athenaNet best practices and client-specific workflows
- Deliver onsite and virtual classroom-style training and one-on-one training
- Provide remote go-live support and individualized provider coaching
- Execute contracted training engagements and associated deliverables
- Prepare and review training content
- Manage travel bookings, changes, and cancellations independently and responsibly
- Travel up to 90% to client healthcare organizations throughout the United States and its territories
Requirements
What you’ll need- Required active driver’s license
- Bachelor of Arts or Science degree or equivalent professional experience
- Minimum two (2) years of direct experience training and assessing training needs; identifying, sourcing, or creating training materials; measuring and delivering results
- Working knowledge of the revenue cycle or exposure to EHR/EMR in a sales, services, or implementation capacity for physician practices, hospitals, or health systems
- Demonstrated flexibility in prioritizing and completing assigned and unexpected responsibilities
- Excellent verbal and written communication skills
- Effective time management and organizational skills with exceptional attention to detail
- Ability to drive in inclement weather
- Ability to drive 5+ hours independently
- Live within a commutable distance from an international airport
- Ability to travel domestically by economy-class flight for up to 6 hours
- Ability to remain mobile or on your feet for up to 9 hours onsite
- Willingness to travel within the United States and its territories each week for extended periods, including occasional weekends or holidays
Benefits
Comp & perks- Annual discretionary bonus plan, variable compensation plan, and equity plans (depending on role eligibility)
- Health and financial benefits
- Commuter support
- Employee assistance programs
- Tuition assistance
- Employee resource groups
- Flexible work arrangements and digital collaboration tools
- Book clubs, external speakers, and hackathons
- Learning-focused company culture
- Support of an engaged team
- Inclusive environment
- Collaborative workspaces
- Some offices welcome dogs