Senior Medical Coding Associate – Customer Insights

athenahealth

. Analyze provider documentation and audits to identify opportunities for customers to improve documentation and system usage .

Posted 10/19/2026full-timeRemote • United StatesSenior💰 $66,000 - $112,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Medical Coding with a strong focus on process improvement, project management, and effective communication with stakeholders. Proficient in designing automated solutions and creating educational content to enhance service delivery.

Highest-signal resume keywords

CPC CertificationCCS CertificationMedical Coding ExperienceLean Six Sigma KnowledgeProject Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Medical CodingAuditing Medical ChartsProcess ImprovementWorkflow DesignCoding Automation ToolsSQLCross-Functional CollaborationData AnalysisPresentation CreationEducational Content Development

Soft Skills

CommunicationMentoringProblem-SolvingTime ManagementStakeholder Engagement

Tools & Technologies

Microsoft Office SuiteExcelPowerPointWordOutlookOneNote

Certifications & Qualifications

CPCCCS

Industry Keywords

Lean Six SigmaAgile DevelopmentMedical Coding RegulationsService IntegrityClient Services

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Analyze provider documentation and audits to identify opportunities for customers to improve documentation and system usage
Analyze customer configurations and practice information to identify gaps, discrepancies, and potential disruptions in Medical Coding work
Drive continuous process improvement to improve efficiency, outcomes, and scale
Design solutions favoring automation, work prevention, and product enhancement over manual workflows
Design and analyze workflows using Lean Six Sigma or other operational engineering techniques
Identify opportunities to expand the value provided to clients through additional or improved services
Independently manage multiple complex projects and prioritize deadlines
Create clear, informative, concise, on-brand presentations for internal stakeholders, leadership, and customers
Provide support, mentoring, and ongoing education for new hires and colleagues across Service Integrity
Create educational content and collateral as needed

Requirements

What you’ll need

Bachelor’s Degree (or commensurate level of professional experience)
CPC and/or CCS certification from AAPC or AHIMA required
3+ years of professional experience in Medical Coding
Experience working with cross-functional groups and teams to achieve common goals and communicating and presenting to stakeholders
Experience communicating directly with customers and/or medical providers
Demonstrated ability to assume sole and independent responsibility for various projects
Experience auditing medical charts for accuracy to support coding decisions and compliance with coding regulations
Proficiency in Microsoft Office Suite: Excel, PowerPoint, Word, Outlook, OneNote
Experience implementing computer assisted coding and/or coding automation tools preferred
Knowledge of Lean Six Sigma and Agile development methodologies preferred
SQL experience preferred

Benefits

Comp & perks

Health and financial benefits
Commuter support
Employee assistance programs
Tuition assistance
Employee resource groups
Collaborative workspaces
Flexible work arrangements and digital collaboration tools
Book clubs
External speakers
Hackathons
Learning-focused company culture
Support of an engaged team
Inclusive environment