Service Operations Analyst

athenahealth

. Review assigned operational work queues and tasks for timely and accurate completion of service-related activities .

Posted 10/16/2026full-timeRemote • Maine • United StatesJunior💰 $30,000 - $52,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in healthcare operations and revenue cycle management, with strong capabilities in critical thinking, problem-solving, and effective communication. Proven ability to prioritize tasks, manage workflows, and collaborate with cross-functional teams to enhance operational efficiency.

Highest-signal resume keywords

Healthcare Operations ExperienceRevenue Cycle ManagementCritical Thinking SkillsEffective Communication SkillsProblem-Solving Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Claims ManagementAccounts ReceivableService OperationsWorkflow AnalysisProcess Improvement

Soft Skills

Interpersonal SkillsPlanning AbilitiesOrganizational SkillsTime ManagementFlexibility

Tools & Technologies

AI Tools

Industry Keywords

HealthcareRevenue CycleOperational IssuesService GoalsCross-Functional Collaboration

About the role

Key responsibilities & impact

Review assigned operational work queues and tasks for timely and accurate completion of service-related activities
Research account, claim, payment, or workflow information to identify issues and determine appropriate next steps
Prioritize work based on urgency, criticality, and business impact
Communicate with internal stakeholders to share updates, clarify issues, and support resolution
Collaborate with cross-functional teams to address workflow barriers and resolve operational issues
Evaluate issues and recommend practical solutions using critical thinking and problem-solving skills
Document work, findings, and updates accurately
Identify recurring issues and process improvement opportunities
Manage assigned responsibilities independently while contributing to team priorities and service goals
Use AI tools, when available, to organize work, summarize issue trends, or draft routine communications while reviewing outputs and retaining responsibility for final decisions

Requirements

What you’ll need

1+ years of experience in healthcare operations, revenue cycle, claims, remittance, accounts receivable, service operations, or a related field
Relevant professional experience preferred
Effective oral and written communication skills
Strong interpersonal skills
Strong planning and organizational abilities
Time management skills and ability to prioritize work based on criticality
Critical thinking and problem-solving skills
Ability to work independently and collaboratively with cross-functional teams
Experience working with cross-functional groups to achieve common goals
Flexibility and adaptability in response to changing priorities and business needs
Ability to maintain accuracy in work requires close review of details

Benefits

Comp & perks

Health and financial benefits
Commuter support
Employee assistance programs
Tuition assistance
Employee resource groups
Collaborative workspaces
Flexible work arrangements and digital collaboration tools
Book clubs
External speakers
Hackathons
Learning-focused company culture
Engaged team support
Inclusive work environment
Annual discretionary bonus plan, where eligible
Variable compensation plan, where eligible
Equity plans, where eligible