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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in product operations and analytics, with a strong focus on SQL, business intelligence tools, and cross-functional collaboration. Proven ability to build scalable processes and manage product performance metrics to drive customer adoption and strategic initiatives.
Highest-signal resume keywords
Product Operations ManagementSQL ProficiencyBusiness Intelligence ToolsCross-Functional CollaborationProduct Performance Metrics
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
SQLProduct AnalyticsDashboard CreationData AnalysisOKR DevelopmentRoadmap ManagementProduct Performance MetricsCustomer Adoption StrategiesProcess OptimizationStakeholder Communication
Soft Skills
Analytical ThinkingOrganizational SkillsAttention to DetailWritten CommunicationVerbal Communication
Tools & Technologies
MetabaseLookerPower BITableauUserflowAmplitudeMixpanelGoogle Analytics 4Aha!Asana
Industry Keywords
B2B SaaSEcommerce TechnologyRetail TechnologyCommerce PlatformsProduct Roadmap Planning
Tech Stack
Tools & technologiesSQLTableau
About the role
Key responsibilities & impact- Report directly to the Chief Product Officer
- Build and scale an outcome-oriented product organization
- Own and optimize product processes, analytics, tools, and communication frameworks
- Develop and maintain product health, customer adoption, and performance metrics
- Analyze product usage data using SQL and business intelligence tools such as Metabase
- Create dashboards and reports for Product teams and executive leadership
- Coordinate quarterly OKRs, product roadmap planning, release schedules, and launch readiness
- Establish and improve scalable processes, workflows, and documentation across the Product organization
- Manage centralized product request intake, prioritization, triage, service-level expectations, and stakeholder communication
- Strengthen alignment between Product and customer-facing teams
- Provide visibility into product priorities, roadmap developments, upcoming releases, and feature changes
- Partner with Sales Enablement, Marketing, Customer Success, and Support to communicate and demonstrate new product capabilities
- Establish processes for collecting, organizing, and synthesizing customer feedback, surveys, interviews, and product insights
- Develop product updates, executive reporting, roadmap reviews, and knowledge-sharing practices
- Identify operational gaps, introduce frameworks, and lead cross-functional improvements
Requirements
What you’ll need- 4+ years of experience in product operations, business operations, product analytics, or a similar cross-functional role within a technology organization
- Experience in B2B SaaS, ecommerce technology, retail technology, or commerce platforms strongly preferred
- Strong proficiency in SQL, including hands-on experience querying databases, analyzing datasets, and translating findings into actionable business insights
- Experience building dashboards and reports using business intelligence platforms such as Metabase, Looker, Power BI, Tableau, or similar tools
- Hands-on experience implementing or managing digital product analytics platforms such as Userflow, Amplitude, Mixpanel, or Google Analytics 4 (GA4)
- Experience supporting product planning cycles, OKR development, roadmap management, and cross-functional execution across distributed teams
- Proficiency with product knowledge, project management, and collaboration tools such as Aha!, Asana, Guru, Jira, or Confluence
- Strong understanding of product performance metrics, customer adoption, and data-driven decision-making
- Excellent written and verbal communication skills, including the ability to present insights and recommendations to senior leadership
- Demonstrated ability to build scalable processes, manage competing priorities, and influence stakeholders across multiple departments
- Strong analytical thinking, organizational skills, attention to detail, and comfort working with incomplete or complex datasets
- Ability to work independently in a fast-paced, evolving environment while balancing strategic initiatives with hands-on execution
- Bachelor's degree or equivalent relevant professional experience
Benefits
Comp & perks- Open PTO
- Company-paid health, dental, and vision insurance
- Medical and dependent care FSA
- Company-paid Short Term and Long Term Disability
- Company-paid Life and AD&D
- Voluntary benefits including critical illness, accident, legal services, and pet insurance
- 401(k) plan with employer match
- Flexible work environment: office, hybrid, or remote