Authorization Specialist

ATI Physical Therapy

. Develop relationships with Nurse Case Managers/Adjusters to provide top notch customer service experience .

Posted 9/18/2026full-timePewaukee • Wisconsin • United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing insurance authorizations and providing exceptional customer service within the healthcare sector. Proficient in electronic medical records management and effective communication with diverse teams and stakeholders.

Highest-signal resume keywords

Healthcare ExperienceInsurance Authorization ManagementElectronic Medical Records (EMR)Microsoft Office ProficiencyCustomer Service Orientation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Authorization VerificationData EntryCompliance ManagementHealthcare RegulationsInsurance Plan Knowledge

Soft Skills

Strong Organization SkillsAttention to DetailMultitasking AbilityInterpersonal SkillsClear Communication

Tools & Technologies

Electronic Medical Records (EMR)Microsoft WordMicrosoft PowerPointMicrosoft Excel

Industry Keywords

HealthcareHealth InsuranceNurse Case ManagersBilling CoordinationCustomer Service

About the role

Key responsibilities & impact

Develop relationships with Nurse Case Managers/Adjusters to provide top notch customer service experience
Verify and obtain authorizations as required by insurance companies dependent upon plan coverage for all patients
Accurately enter authorized dates, visits, or units into ATI’s Electronic Medical Records (EMR) to track therapy services
Coordinate communication between insurance companies and the clinic regarding insurance-specific forms and timelines
Provide feedback for authorization changes according to insurance plan changes
Collaborate with the Central Billing Office regarding missed authorizations
Handle the assigned authorization workload efficiently to ensure timely completion of requests
Ensure compliance with departmental and company policies and procedures
Complete all assigned training programs
Collaborate with team members using supportive communication, respect, and appropriate feedback

Requirements

What you’ll need

High School diploma
1 year of Healthcare or Health Insurance experience
Strong organization skills to initiate and follow-up on authorizations
Attention to detail
Ability to multitask
Ability to collaborate with internal and external teams
Ability to provide clear direction through written and verbal communication
Strong customer orientation
Excellent interpersonal and communication skills
Proficient in Microsoft Office (Word, PowerPoint, Excel)

Benefits

Comp & perks

Full-time employment
Hybrid work arrangement
In-office training and team meetings at clinic locations around Pewaukee, Milwaukee, and Madison, Wisconsin