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Field Service Representative – FSR
Atkinson Aeronautics & Technology Inc.. Serve as an EW/EMSO Field Service Representative and Subject Matter Expert supporting an advanced Army EW pod R&D program .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive expertise in Electronic Warfare and Electromagnetic Spectrum Operations, providing technical training and operational support to military personnel. Proficient in developing training materials and conducting evaluations, with strong problem-solving and communication skills.
Highest-signal resume keywords
Electronic Warfare (EW) ExperienceElectromagnetic Spectrum Operations (EMSO) KnowledgeTechnical Training for Military PersonnelTroubleshooting and Problem-Solving SkillsMicrosoft 365 Proficiency
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Electronic Warfare PrinciplesEW System IntegrationOperational Employment of EW CapabilitiesTactics, Techniques, and Procedures (TTPs) DevelopmentNew Equipment Training (NET)Research, Development, Test and Evaluation (RDT&E)Field Service Representative (FSR) ExperienceTechnical Documentation DevelopmentSystem Performance EvaluationSpectrum Management
Soft Skills
Strong Verbal CommunicationStrong Written CommunicationAnalytical SkillsAbility to Work IndependentlyInterpersonal Skills
Tools & Technologies
Microsoft OutlookMicrosoft WordMicrosoft PowerPointMicrosoft ExcelMicrosoft SharePointMicrosoft Teams
Certifications & Qualifications
U.S. Government Secret Security ClearanceTop Secret (TS) Clearance (if required)
Industry Keywords
U.S. MilitaryDoD EnvironmentSignals Intelligence (SIGINT)Airborne Electronic Warfare SystemsOperational TestingFielding ActivitiesArmy ExercisesTechnical Refresh ActivitiesDeployed EnvironmentsAustere OCONUS Environments
Tech Stack
Tools & technologiesTypeScript
About the role
Key responsibilities & impact- Serve as an EW/EMSO Field Service Representative and Subject Matter Expert supporting an advanced Army EW pod R&D program
- Provide operational and technical expertise regarding Electronic Warfare, Electromagnetic Spectrum Operations, and electromagnetic spectrum-dependent operations
- Support development, integration, testing, evaluation, fielding, and operational employment of the EW pod
- Provide hands-on operator and technical training to U.S. Army personnel at CONUS and OCONUS locations
- Develop, update, and deliver training materials, operator instruction, technical presentations, demonstrations, and other training products
- Support system demonstrations, test events, operational assessments, Army exercises, fielding activities, and other program events
- Provide operational feedback to engineers and developers based on Army user requirements, system performance, and field lessons learned
- Serve as liaison between Army operators, Government program personnel, engineers, developers, test personnel, and stakeholders
- Assist users with system setup, operation, configuration, troubleshooting, maintenance, and employment
- Support troubleshooting of hardware, software, integration, communications, and operational issues
- Evaluate system performance and document observations and recommendations
- Assist with tactics, techniques, procedures, training concepts, and operational employment recommendations
- Collect and communicate operator feedback, technical discrepancies, performance information, and lessons learned
- Support system upgrades, modifications, configuration changes, software updates, and technical refresh activities
- Provide field-level technical assistance to Army units
- Develop and maintain field reports, trip reports, training documentation, technical documentation, status reports, and other program deliverables
- Maintain professional relationships with Army customers, Government representatives, operational units, engineering teams, and stakeholders
- Perform additional EW, EMSO, R&D, training, and field-support duties as required
Requirements
What you’ll need- Minimum 5 years of Electronic Warfare (EW) and/or Electromagnetic Spectrum Operations (EMSO) experience within a U.S. military or DoD environment
- Demonstrated knowledge of Electronic Warfare principles, EMSO, electromagnetic spectrum operations, and operational employment of EW capabilities
- Experience operating, supporting, maintaining, integrating, testing, or training personnel on EW systems, electronic attack/electronic support capabilities, sensors, pods, or other spectrum-dependent military systems
- Experience providing technical or operational training to military personnel
- Ability to translate complex EW and technical concepts into effective operator-level instruction
- Experience supporting military exercises, test events, demonstrations, fielding events, or operational missions
- Ability to work directly with military operators, Government personnel, engineers, developers, and program leadership
- Strong troubleshooting, analytical, and problem-solving skills
- Strong verbal and written communication skills
- Ability to operate independently in field environments and at geographically dispersed locations
- Proficiency with Microsoft 365 applications, including Outlook, Word, PowerPoint, Excel, SharePoint, and Teams
- Ability and willingness to perform extensive CONUS and OCONUS travel
- Ability to obtain and maintain a U.S. Government Secret security clearance
- Ability to obtain required Government, installation, network, and system access credentials
- Prior U.S. Army experience in Electronic Warfare, EMSO, Signals Intelligence (SIGINT), aviation EW, spectrum management, or a related operational specialty (preferred)
- Previous experience as a Field Service Representative (FSR), EW Instructor, EW Subject Matter Expert, or Technical Representative (preferred)
- Experience supporting airborne or podded Electronic Warfare systems (preferred)
- Experience with EW system Research, Development, Test and Evaluation (RDT&E) (preferred)
- Experience supporting developmental testing, operational testing, system integration, or capability demonstrations (preferred)
- Experience supporting Army EW organizations, operational units, acquisition programs, or test organizations (preferred)
- Experience developing or refining Tactics, Techniques, and Procedures (TTPs) for EW or EMSO capabilities (preferred)
- Experience conducting New Equipment Training (NET), operator training, or train-the-trainer instruction (preferred)
- Experience providing technical or operational support in deployed or austere OCONUS environments (preferred)
- Active Secret clearance or higher (preferred)
- Ability to obtain and maintain a Top Secret (TS) clearance, if required by the program (preferred)
Benefits
Comp & perks- Health
- Dental
- Vision
- STD/LTD Insurance
- Life/AD&D Insurance
- 401K Retirement Plan – including up to a 6% dollar-for-dollar match
- PTO (Paid Time Off)
- All Federal Paid Holidays
- Tuition Assistance and professional training
- Employee Assistance Program
- Competitive salary based on experience and technical qualifications