Loan Servicing Specialist II

Atlantic Union Bank

. Support the administration and servicing of the Bank's loan portfolio while ensuring accuracy, efficiency, and compliance with established policies and procedures .

Posted 10/8/2026full-timeDanville • Virginia • United StatesJuniorMid-Level💰 $42,400 - $67,800 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in loan servicing processes, compliance with BSA/AML regulations, and effective customer service. Proficient in managing loan documentation and resolving operational discrepancies while maintaining confidentiality and professionalism.

Highest-signal resume keywords

Loan Servicing ProcessesBSA/AML ComplianceCustomer Service SkillsMicrosoft Office ProficiencyAnalytical Problem-Solving

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Loan ServicingAccount ReconciliationOperational ControlsDocumentation ManagementLoan Lifecycle Understanding

Soft Skills

Attention to DetailVerbal CommunicationWritten CommunicationOrganizational SkillsAdaptability

Tools & Technologies

Loan Servicing SystemsBusiness Systems

Certifications & Qualifications

NMLS Registration

Industry Keywords

BankingLoan OperationsComplianceCustomer InquiriesProcess Improvements

About the role

Key responsibilities & impact

Support the administration and servicing of the Bank's loan portfolio while ensuring accuracy, efficiency, and compliance with established policies and procedures
Process and review loan servicing transactions, records, and related documentation
Maintain loan, escrow, collateral, and other servicing records
Respond to inquiries from internal partners and customers and provide timely loan servicing support
Research and resolve routine servicing issues, discrepancies, and exceptions, escalating concerns as appropriate
Perform account reconciliations and assist in identifying and correcting servicing discrepancies
Ensure compliance with applicable laws, regulations, investor requirements, and Bank policies, including BSA/AML requirements
Support departmental projects, process improvements, audits, examinations, and testing activities
Maintain professionalism and confidentiality when handling sensitive customer and Bank information
Collaborate with team members and provide support across loan servicing functions
Report to the Supervisor - Loan Servicing
Perform other duties as assigned

Requirements

What you’ll need

High School diploma or equivalent required
Typically requires 2 or more years of relevant banking, loan servicing, loan operations, or related experience
May require obtaining and maintaining NMLS registration
Working knowledge of loan servicing processes, procedures, documentation, and operational controls
Understanding of loan servicing systems and activities throughout the loan lifecycle
Strong attention to detail and commitment to accuracy
Ability to identify and resolve routine operational issues by applying established procedures and sound judgment
Excellent customer service, verbal communication, and written communication skills
Ability to manage multiple priorities, meet deadlines, and adapt to changing business needs
Ability to work effectively under moderate supervision and collaborate with team members
Proficiency with Microsoft Office applications and other applicable business systems
Strong organizational, analytical, and problem-solving skills

Benefits

Comp & perks

Medical insurance
Dental insurance
Vision insurance
Life insurance
Disability coverage
Paid time off
Retirement savings through a 401(k) plan
Wellness resources
Incentive compensation, bonuses, or other variable compensation for eligible positions, subject to applicable plans and performance criteria
Equal Employment Opportunity employer
Drug-free workplace