Specialist III – Wholesale Loan Servicing

Atlantic Union Bank

. Execute and support wholesale loan servicing activities throughout the loan lifecycle .

Posted 10/7/2026full-timeUnited StatesMid-LevelSenior💰 $47,000 - $79,900 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive knowledge of wholesale loan servicing operations, including compliance with regulations and investor requirements. Capable of analyzing complex issues and providing effective solutions while supporting team members and maintaining high standards of customer service.

Highest-signal resume keywords

Wholesale Loan Servicing OperationsNMLS RegistrationMicrosoft Office ProficiencyCustomer Service SkillsAnalytical Problem-Solving

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Loan DocumentationServicing SystemsOperational ControlsEscrow ActivitiesAccount MaintenanceTransaction ProcessingCompliance RegulationsBSA/AML RequirementsProcess ImprovementAudit Participation

Soft Skills

Attention to DetailInterpersonal SkillsVerbal CommunicationWritten CommunicationOrganizational Skills

Tools & Technologies

Business Systems

Certifications & Qualifications

NMLS Registration

Industry Keywords

Loan ServicingOperational IssuesRisk AwarenessGuidance and TrainingCustomer Support

About the role

Key responsibilities & impact

Execute and support wholesale loan servicing activities throughout the loan lifecycle
Process and review servicing transactions, account maintenance requests, escrow activities, collateral records, and other servicing functions
Research, resolve, and escalate servicing exceptions, discrepancies, and complex operational issues
Provide timely support and issue resolution to internal partners and customers
Maintain compliance with regulations, investor requirements, Bank policies, and BSA/AML requirements
Provide guidance and operational support to less experienced team members
Identify and support process improvements
Participate in audits, examinations, projects, testing efforts, and procedure updates
Perform other duties as assigned
Report to the Supervisor – Loan Servicing

Requirements

What you’ll need

High School diploma or equivalent required
Typically requires 5+ years relevant experience
May require obtaining and maintaining NMLS registration
Broad knowledge of wholesale loan servicing operations, loan documentation, servicing systems, and related operational controls
Ability to analyze complex issues, identify root causes, and implement effective solutions
Strong attention to detail, accuracy, and risk awareness
Excellent customer service, interpersonal, verbal, and written communication skills
Ability to manage multiple priorities, meet deadlines, and adapt to changing business needs
Ability to work independently, exercise sound judgment, and make informed decisions within established guidelines
Strong organizational, analytical, and problem-solving skills
Ability to provide guidance, training, and support to less experienced team members
Proficiency with Microsoft Office applications and other applicable business systems

Benefits

Comp & perks

Medical insurance
Dental insurance
Vision insurance
Life insurance
Disability coverage
Paid time off
Retirement savings through a 401(k) plan
Wellness resources
Incentive compensation, bonuses, or other variable compensation for eligible positions, subject to applicable plans and performance criteria