Supervisor – Consumer Lending Coordination

Atlantic Union Bank

. Supervise a centralized loan processing client support team handling inbound and outbound customer communications .

Posted 10/27/2026full-timeRemote • Virginia • United StatesMid-LevelSenior💰 $62,100 - $105,600 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in loan origination processes, underwriting documentation, and customer service management while effectively leading and coaching teams to achieve operational efficiency and meet service standards.

Highest-signal resume keywords

Loan Origination ProcessesUnderwriting Documentation RequirementsLeadership ExperienceCustomer Service ManagementCall Center Technology

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Loan ProcessingLoan OperationsPerformance ManagementOperational Performance MetricsDocumentation ReviewLoan ClosingWorkflow ManagementPerformance Reporting

Soft Skills

LeadershipCommunicationProblem-SolvingOrganizational SkillsCustomer Service

Tools & Technologies

Call Center TechnologyWorkflow Management Systems

Certifications & Qualifications

NMLS Registration

Industry Keywords

Consumer LendingFinancial ServicesLoan FulfillmentCustomer Contact Center

About the role

Key responsibilities & impact

Supervise a centralized loan processing client support team handling inbound and outbound customer communications
Facilitate efficient loan origination activities
Oversee collection of required underwriting documentation and loan conditions
Provide leadership, coaching, and performance management
Monitor team workflows, staffing needs, service levels, and operational performance metrics
Resolve difficult customer service and operational issues
Ensure policies, procedures, regulatory requirements, and service standards are consistently followed
Partner with Lending, Processing, Underwriting, Closing, and Branch teams to support timely loan fulfillment and operational efficiency
Process loan closings and funding, review applications, coordinate loan documents and signing, maintain processing records, prepare correspondence, and assist phone customers as needed

Requirements

What you’ll need

Bachelor's Degree required; equivalent combination of education and experience may be considered
3+ years of relevant work experience in consumer lending, loan operations, loan processing, or related financial services practices
2+ years of leadership or supervisory experience
Demonstrated success leading customer-facing teams and applying fundamental people management practices and approaches
Working knowledge of loan origination processes, underwriting documentation requirements, and loan systems
Strong leadership, communication, customer service, problem-solving, and organizational skills
Ability to manage multiple priorities in a fast-paced, service-oriented environment
May require obtaining and/or maintaining NMLS registration
Customer contact center experience preferred
Experience with call center technology, workflow management, and performance reporting preferred

Benefits

Comp & perks

Medical insurance
Dental insurance
Vision insurance
Life insurance
Disability coverage
Paid time off
Retirement savings through a 401(k) plan
Wellness resources
Other programs supporting teammates' health and financial well-being
Incentive compensation, bonuses, or other variable compensation may be available for certain positions, subject to applicable plans and performance criteria