Reservations Agent II

Atlantica Hotels International

. Manage the layover reservations process, administering daily occupancy and rooms available for sale .

Posted 10/5/2026full-timeRemote • BrazilJuniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing layover reservations and maximizing property revenue while ensuring excellent client relationships and smooth guest experiences. Proficient in utilizing hotel management systems and partner portals to optimize room availability and rates.

Highest-signal resume keywords

Layover Reservations ManagementRevenue MaximizationClient Relationship ManagementVHF TOTVS PMS ProficiencyMicrosoft Office Proficiency

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Layover Reservations ManagementRevenue ManagementReservation EntryRoom Availability ManagementYield Management

Soft Skills

Excellent CommunicationCustomer Service OrientationProblem-Solving

Tools & Technologies

VHF TOTVS PMSPartner PortalsMicrosoft Office

Certifications & Qualifications

Bachelor’s Degree in HospitalityBachelor’s Degree in Tourism

Industry Keywords

HospitalityTourismOccupancy ManagementAirline PartnershipsSales Support

About the role

Key responsibilities & impact

Manage the layover reservations process, administering daily occupancy and rooms available for sale
Maximize property revenue
Update partner portals (airlines)
Enter confirmed reservations into hotel systems
Maintain and facilitate the relationship between clients (airlines) and hotels (Operations/Housekeeping)
Contact clients to offer better rates and an excellent experience
Offer partners the best reservation options based on availability and daily strategies (availability and yield/fluctuation)
Provide partners with information during requests and support the Sales teams
Ensure the accurate entry of available rooms in partner/airline systems
Ensure the accurate entry of reservations in the VHF TOTVS PMS
Liaise with Front Desk, Housekeeping, and Sales teams to ensure guests have a smooth stay
Strategically offer available rooms at the best rate defined by Revenue Management
Handle inquiries by phone, email, and WhatsApp

Requirements

What you’ll need

Bachelor’s degree in Hospitality or Tourism
Intermediate to advanced English proficiency
1–3 years of experience in the role
Proficiency in Microsoft Office

Benefits

Comp & perks

Health insurance
Dental insurance
Life insurance
Transportation allowance
Meal or food allowance