Atomic Invest

Customer Support

• Own the front-line support queue for retail investors
• Respond to incoming support tickets, triage by urgency, and route or resolve cases within service-level expectations
• Investigate stalled or incomplete account applications and identify missing documentation or information
• Communicate application next steps clearly to investors
• Review deposits, withdrawals, and transfers to verify funds move to or from the correct bank account
• Resolve money movement discrepancies before funds move
• Troubleshoot account-level issues including balances, transaction status, holds, and delays
• Investigate underlying account and transaction data and explain outcomes in user-friendly language
• Apply Atomic's policies consistently and escalate edge cases or ambiguous situations
• Maintain accurate, auditable records of ticket investigations, resolutions, and rationale
• Identify and flag recurring support workflow pain points or inefficiencies

Customer Services Representative, Fintech

Operations

• Serve as an associate within Brokerage Operations, providing registered supervision over inter-dealer market making activity in corporate securities and margin lending and financing
• Review and approve trading and margin activity
• Maintain supervisory procedures
• Act as the escalation point for issues surfaced by trading, onboarding, and operations teams
• Help shape the supervisory framework supporting compliance as the broker-dealer capabilities and products expand
• Own day-to-day supervisory responsibility for market making and underwriting activity
• Oversee daily trading operations, monitor real-time PnL, and manage risk limits across proprietary or agency trading desks
• Issue and verify margin calls
• Handle day-trading account rules
• Set house collateral haircuts
• Resolve branch/client escalations

Operations Associate, Trading and Margin

Trader

• Make inter-dealer markets in corporate securities as part of Atomic's broker-dealer trading desk
• Quote, execute, and manage risk on corporate bond and equity positions in the inter-dealer market
• Work directly with counterparties to source liquidity and facilitate trades
• Help establish day-to-day trading practices, counterparty relationships, and desk workflows as Atomic builds trading and financing capabilities

Trader, Corporate Securities Market Making

• Process corporate actions, including spinoffs, distributions, mergers, tender/exchange offers, and mandatory/voluntary reorganizations
• Support clearance and settlement activity
• Resolve data quality and booking issues
• Help build operational processes and controls for self-clearing and corporate actions
• Collaborate with engineering, product, and compliance teams

Customer Services Representative, Fintech

Operations Associate, Trading and Margin

Trader, Corporate Securities Market Making

Operations Associate – Self-Clearing, Corporate Actions