Partner Support Engineer

Atomic Invest

. Own complex technical inbound partner requests involving production issues .

Posted 10/16/2026full-timeRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing technical partner requests, performing root-cause analysis, and providing clear technical documentation. Proficient in debugging API traffic and integration behavior while collaborating effectively with both technical and non-technical teams.

Highest-signal resume keywords

API Traffic DebuggingTechnical WritingSQL Query WritingRESTful API ExperienceScripting in Python

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Root-Cause AnalysisDebugging WebhooksReading HTTP RequestsBuilding Requests with CurlPostman UsageJSON PayloadsAPI AuthenticationIdempotency KeysLog Searching in DatadogReading Backend Source Code

Soft Skills

Strong Communication SkillsJudgment in Issue DistinctionAbility to Work IndependentlyPrioritization of Concurrent IssuesCollaboration with Stakeholders

Tools & Technologies

Git/GitHubDatadogSplunkPagerDutyJiraConfluence

Industry Keywords

B2B API PlatformFinancial InfrastructureMoney MovementBrokerageKYC/KYBTransaction MonitoringWebhook InfrastructureIntegration GuidesRunbooksPartner-Facing Documentation

Tech Stack

Tools & technologies

GRPCPostgresPythonSplunkSQLGo

About the role

Key responsibilities & impact

Own complex technical inbound partner requests involving production issues
Perform root-cause analysis and deliver responses within service-level agreements
Triage issues to distinguish partner configuration errors, documentation gaps, and platform defects requiring engineering tickets
Support non-technical internal teams with operational and integration-related issues
Read and debug API traffic, webhooks, and integration behavior
Provide precise written technical explanations to partner engineering teams
Identify recurring integration patterns and failure modes and feed insights to Engineering and Documentation teams
Manage increasing partner support request volume as the partner base grows
Maintain and improve internal tooling, runbooks, and documentation
Collaborate with Partnerships on post-launch support for newly onboarded partners
Escalate genuine platform defects to Engineering with reproduction steps and business context
Align with Customer Support on resolution workflows for end-user issues caused by partner integrations
Contribute to self-service resources and partner-facing documentation
Report to the Head of Solutions Engineering

Requirements

What you’ll need

3–5 years of experience in a solutions engineering, technical support engineering, or partner/customer support engineering role
Experience owning inbound technical requests against a service-level agreement in a B2B or platform context
Ability to read and debug API traffic, webhooks, and integration behavior
Experience building and replaying requests with curl or Postman
Ability to read raw HTTP requests and responses, including headers, status codes, and JSON payloads
Hands-on experience with RESTful APIs, JSON payloads, HTTP status codes, and common integration patterns
Experience debugging webhook delivery and retries, signature verification, and missed, late, or duplicate events
Working knowledge of API authentication, including API keys and HMAC request signing
Working knowledge of idempotency keys and retry behavior
Ability to write SQL queries, including joins, filters, and aggregates, against PostgreSQL
Scripting experience in Python or similar for reproducing issues, automating checks, and building internal tools
Experience searching logs and traces in Datadog, Splunk, or similar tools by trace ID
Ability to read backend source code, ideally Go
Comfort with Git/GitHub for reading code, history, and pull requests
Clear, precise technical writing for partner engineering teams under time pressure
Judgment to distinguish partner configuration errors, documentation gaps, and platform defects
Ability to work independently, prioritize multiple concurrent issues, and manage SLA timelines
Strong communication skills for collaborating with technical and non-technical stakeholders
Prior experience at a B2B API platform or financial infrastructure company is nice to have
Experience writing partner-facing documentation, integration guides, or runbooks is nice to have
Familiarity with Temporal, gRPC/Protocol Buffers, or Retool is nice to have
Knowledge of money movement and brokerage, including ACH, wire/Fedwire, ACATS, custody, KYC/KYB, and transaction monitoring is nice to have
Experience with Plaid or other bank-linking integrations, or Svix or similar webhook infrastructure, is nice to have
Familiarity with PagerDuty, Jira/Jira Service Management, or Confluence is nice to have

Benefits

Comp & perks

Remote-first company
Remote work arrangement
Opportunity to make a lasting impact at a fast-growing, mission-driven financial infrastructure company