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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in technical support and customer engagement, with a strong focus on problem-solving, effective communication, and the ability to guide customers through software integration and implementation. Proficient in producing technical documentation and delivering presentations to diverse audiences.
Highest-signal resume keywords
Full-Stack Web DevelopmentJavaScript ProgrammingTechnical DocumentationCustomer Service OrientationProblem-Solving Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Software DevelopmentSDK DevelopmentMobile DevelopmentJava ProgrammingKotlin ProgrammingSwift ProgrammingDebuggingTechnical SolutionsCustomer InsightsArchitectural Solutions
Soft Skills
Exceptional Written CommunicationCritical ThinkingCollaborationPresentation SkillsCustomer Engagement
Industry Keywords
Technical LiaisonCustomer SupportImplementation Best PracticesCross-Functional CollaborationCustomer Feature Requests
Tech Stack
Tools & technologiesJavaJavaScriptKotlinSwift
About the role
Key responsibilities & impact- Serve as a technical liaison between customers and the engineering team
- Provide technical explanations and solutions for customers planning and integrating Atomic's solutions
- Debug complex issues involving Atomic's embedded solution in customer applications
- Collaborate with engineering to resolve technical issues
- Act as the primary technical point of contact for customers
- Manage customer inquiries and escalations with timely communication and collaborative problem resolution
- Educate customers on implementation best practices and optimize their use of Atomic's technology
- Create and update technical articles and public documentation
- Identify customer support process improvements and work with cross-functional teams on enhancements
- Recommend product improvements based on technical insights and customer feedback
- Guide customer development teams through onboarding
- Demo the product to customer technical teams
- Lead implementation conversations and guide customers toward effective integrations
- Field and process customer feature requests and issues
- Provide product and engineering teams with customer insights
Requirements
What you’ll need- 3+ years of experience in software development or equivalent technical support roles
- Exposure to full-stack web development, SDKs, and/or mobile development preferred
- Strong problem-solving skills and critical thinking ability
- Exceptional written communication skills
- Ability to produce clear, concise technical documentation and customer-facing materials
- Ability to deliver presentations, webinars, and live demos to technical and non-technical audiences
- Ability to collaborate with engineering, product, and support teams
- Proficiency in one or more programming languages such as JavaScript, Kotlin, Swift, or Java
- Ability to diagnose customer issues and recommend architectural solutions and code snippets
- Customer service orientation
- Ability to work independently in a fast-paced environment and collaborate cross-functionally
- U.S. citizenship or authorization to work in the United States without sponsorship
Benefits
Comp & perks- Equity
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