Atomic

Sales

• Engage customer leads through conversations that build brand and drive purchases
• Navigate a blend of sales, support, and general customer care
• Re-engage customers, drive sales conversions, and help eCommerce brands recover lost revenue
• Proactively raise issues, flag edge cases, and surface process gaps
• Identify gaps in internal processes and help implement improvements
• Maintain accurate and up-to-date internal documentation
• Collaborate with the product team on platform improvement opportunities
• Continue raising the bar on sales, conversation conversions, and speed of execution
• Adopt new technologies quickly and become proficient in executing with them

Sales Concierge

Solutions Engineer

• Serve as a technical liaison between customers and the engineering team
• Provide technical explanations and solutions for customers planning and integrating Atomic's solutions
• Debug complex issues involving Atomic's embedded solution in customer applications
• Collaborate with engineering to resolve technical issues
• Act as the primary technical point of contact for customers
• Manage customer inquiries and escalations with timely communication and collaborative problem resolution
• Educate customers on implementation best practices and optimize their use of Atomic's technology
• Create and update technical articles and public documentation
• Identify customer support process improvements and work with cross-functional teams on enhancements
• Recommend product improvements based on technical insights and customer feedback
• Guide customer development teams through onboarding
• Demo the product to customer technical teams
• Lead implementation conversations and guide customers toward effective integrations
• Field and process customer feature requests and issues
• Provide product and engineering teams with customer insights

Solutions Architect

Operations

• Build and lead Atomic's customer support and implementation functions
• Establish service levels, escalation paths, playbooks, tooling, and workflows
• Own onboarding from signed contract through production launch
• Drive time-to-live and launch quality
• Serve as senior owner for customer escalations
• Partner with Engineering on defect triage, incident response, and post-incident reviews
• Establish daily customer health monitoring for volume, conversion, errors, and account-level performance
• Build and lead operations specialists embedded in customer pods
• Work with Account Executives to protect retention and surface expansion opportunities
• Use AI and workflow automation to remove manual work, reduce cost-to-serve, and improve customer experience
• Define and own customer operations metrics and scorecards with Data and Analytics
• Translate trends into recommendations for senior leadership and the board
• Turn support trends and implementation friction into actionable input for Product and Engineering
• Partner with Compliance and Finance on audits, due diligence, renewals, and billing

VP of Customer Operations

Engineer

• Build industry-specific GPTs that encode domain expertise for each operating vertical
• Embed AI-native functionality into AI-native systems of record and replace core workflows
• Migrate datasets from legacy systems of record into new AI-native systems
• Create a repeatable AI playbook, model stack, evaluation harness, and infrastructure for future portfolio companies
• Ship a working domain-specific agent into a live customer environment within the first 30 days
• Build evaluation infrastructure to measure whether agents replace human workflows
• Fine-tune, distill, or route across frontier and open models based on vertical economics
• Observe customer workflows, instrument them, and rebuild them
• Manage AI talent across operating companies as a player-coach
• Spend approximately 90% of time building and 10% managing
• Work in the codebase daily

Sales Concierge

Solutions Architect

VP of Customer Operations

Founding Forward Deployed Engineer