Field Service Engineer

ATS Corporation

. Handle technical service at the premises of final customers .

Posted 10/28/2026full-timeCastel Bolognese • ItalyJuniorMid-Level💰 €30,000 - €40,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in troubleshooting, repairing, and maintaining complex mechanical and electrical equipment, with a strong focus on customer service and effective communication. Proficient in interpreting technical documentation and utilizing enterprise systems for service management.

Highest-signal resume keywords

Troubleshooting MachineryElectrical And Mechanical CompetencesFUSION Enterprise SystemCustomer-Focused ApproachTechnical Service Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

TroubleshootingRepairing MachineryInterpreting Electrical DrawingsInterpreting Mechanical DrawingsValidation CompetencesService ReportingTechnical Issue ResolutionHands-On ExperienceService Ticket ManagementTechnical Training

Soft Skills

Active ListeningPatienceEffective CommunicationProblem SolvingCustomer Relations

Tools & Technologies

MS Office SuiteFUSION Company Enterprise System

Certifications & Qualifications

Industrial Technical DiplomaDriving License B

Industry Keywords

Technical ServiceCustomer SupportEquipment MaintenanceSafety RegulationsRemote Technical Service

About the role

Key responsibilities & impact

Handle technical service at the premises of final customers
Service, maintain, repair, test, and calibrate complex equipment with minimum supervision
Report final-customer issues
Support requests from customers or partners
Perform customer-site service based on Service Planner instructions
Share service results internally through work reports and the FUSION enterprise system
Receive customer or partner service-request calls through the switchboard
Identify and associate reference machines to customers or partners using FUSION
Open resulting service tickets
Travel domestically and internationally

Requirements

What you’ll need

Five years Industrial Technical diploma with Mechanical / Electrical emphasis
Training courses on handling service over the phone / remotely
Hands on experience with troubleshooting and repairing machinery
Interpret/read electrical and mechanical drawings, manufacturer guidelines, reference manuals and instruction guides
Work with suppliers to resolve technical issues at customer sites
Practiced technical competences (electrical and mechanical) on equipment produced and installed
Practiced validation competences with reporting according to legislation on equipment produced and installed
MS Office Suit and FUSION company enterprise system
Careful and active listening, patience, and ability to communicate others’ opinions even when not in agreement
Problem solving using rigorous logic, a precise method, effective solutions, and excellent analytical skills
Customer-focused approach and ability to establish and maintain effective customer relations
Follow customer’s plant and safety regulations while at their facility
Good/great knowledge of English, both written and spoken
From 2 to 5 years of experience as travelling technician or with remote technical service
Driving License B

Benefits

Comp & perks

Annual Company Performance Bonus
Corporate welfare program
Company canteen
Metasalute supplementary healthcare plan
Permanent contract
Italian Metalworking Industry National Collective Labour Agreement (CCNL Metalmeccanico Industria)
Full-time employment
Salary paid over 14 monthly installments