ATS Corporation

Software Engineer

• Serve as Site Lead and primary ATS technical contact at the customer site in Västerås, Sweden
• Deploy, maintain, and optimize proprietary nuclear tooling and automation solutions
• Support design, installation, commissioning, startup, validation, and ongoing operation of customer automation systems
• Provide customer-facing technical support and coordinate home-office resources
• Coordinate warranty and service work, upgrades, and modifications with cross-functional teams
• Develop, modify, test, and troubleshoot Siemens PLC control systems
• Support integration with ABB 800xA, plant automation infrastructure, robots, HMIs, SCADA, vision systems, warehouse automation, and AMR systems
• Perform software validation, testing, implementation, commissioning, startup, SAT, and production support
• Maintain software backups, change records, configuration control documentation, turnover records, and communication records
• Support automation upgrades, continuous improvement, and optimization activities
• Perform root cause analysis, implement corrective actions, identify technical risks, and contribute to project decisions
• Establish and manage software change request processes
• Generate technical reports, troubleshooting records, commissioning reports, issue logs, compliance documentation, and quality records
• Represent ATS in customer meetings and technical discussions
• Coordinate communication between customers, ATS engineering teams in North America and Europe, Swedish personnel, contractors, and subject-matter experts
• Support customer training and knowledge transfer
• Travel occasionally to ATS manufacturing facilities in North America

Nuclear Services Programmer/Site Lead

Support Engineer

• Provide responsive, discreet and personalized technology support for the CEO, senior executives, executive assistants and visiting leaders
• Own executive incidents and requests through resolution, coordinating specialist teams and vendors
• Prepare executive devices, collaboration tools, mobile devices and meeting environments for leadership sessions, board activities and critical business events
• Serve as the primary onsite IT contact for Charlotte employees, guests and office stakeholders
• Diagnose and resolve hardware, software, identity, connectivity, printing, mobile-device and collaboration issues across Windows and macOS
• Support onboarding, transfers and offboarding; maintain inventory, asset assignments and local technology stock
• Coordinate repairs, replacements, returns and secure disposal
• Plan and coordinate technology support for meetings, visitors, office events, business projects, implementations and UAT activities
• Perform approved onsite smart-hands activities for Infrastructure, Network, Cloud and Security teams
• Own daily operational readiness of Charlotte conference rooms and audiovisual systems
• Support company meetings, town halls and special events
• Work with the Client Support team in Cambridge and the Service Desk in India to provide global follow-the-sun support
• Work an assigned share of the global Client Support and Service Desk queue
• Support Microsoft Intune and Windows Autopilot through provisioning, testing, troubleshooting and feedback
• Use the approved ITSM platform and maintain accurate ticket documentation
• Reduce aged tickets and escalate blockers
• Create and maintain knowledge articles, standard operating procedures and user guidance
• Participate in endpoint lifecycle, office technology, M&A integration, UAT coordination and service-improvement projects
• Follow security, access-management, data-protection, software and asset-management policies
• Protect credentials and confidential information and escalate suspected security incidents
• Maintain audit-ready records
• Participate in major-incident response and business-continuity activities

Nuclear Services Programmer/Site Lead

IT Client Support Technician