IT Client Support Technician

ATS Corporation

. Provide responsive, discreet and personalized technology support for the CEO, senior executives, executive assistants and visiting leaders .

Posted 9/15/2026full-timeCharlotte • North Carolina • United StatesMid-LevelSenior💰 $72,000 - $99,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in providing personalized IT support for executives, including troubleshooting Windows and macOS environments, managing endpoint devices, and coordinating technology for high-level meetings. Proficient in using ITSM platforms and maintaining security and compliance standards.

Highest-signal resume keywords

Windows And macOS TroubleshootingMicrosoft 365 SupportEndpoint ManagementITIL Foundation CertificationExecutive IT Support Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Desktop SupportClient SupportField SupportMobile Device ManagementCollaboration Tools SupportNetwork SecurityIdentity ManagementITSM ConceptsAudio-Visual Systems ManagementConference Room Technology

Soft Skills

Excellent Communication SkillsDiscretionProblem-SolvingCoordinationCustomer Service Orientation

Tools & Technologies

Microsoft IntuneWindows AutopilotMicrosoft TeamsActive DirectoryEntra IDITSM PlatformCollaboration ToolsVPNWired NetworkingWireless Networking

Certifications & Qualifications

CompTIA A+Network+Microsoft 365 CertificationMicrosoft Endpoint Administrator CertificationITIL Foundation Certification

Industry Keywords

Onsite IT SupportExecutive SupportTechnology RefreshesMulti-Site OrganizationsBusiness Continuity

Tech Stack

Tools & technologies

CloudITSMMacOS

About the role

Key responsibilities & impact

Provide responsive, discreet and personalized technology support for the CEO, senior executives, executive assistants and visiting leaders
Own executive incidents and requests through resolution, coordinating specialist teams and vendors
Prepare executive devices, collaboration tools, mobile devices and meeting environments for leadership sessions, board activities and critical business events
Serve as the primary onsite IT contact for Charlotte employees, guests and office stakeholders
Diagnose and resolve hardware, software, identity, connectivity, printing, mobile-device and collaboration issues across Windows and macOS
Support onboarding, transfers and offboarding; maintain inventory, asset assignments and local technology stock
Coordinate repairs, replacements, returns and secure disposal
Plan and coordinate technology support for meetings, visitors, office events, business projects, implementations and UAT activities
Perform approved onsite smart-hands activities for Infrastructure, Network, Cloud and Security teams
Own daily operational readiness of Charlotte conference rooms and audiovisual systems
Support company meetings, town halls and special events
Work with the Client Support team in Cambridge and the Service Desk in India to provide global follow-the-sun support
Work an assigned share of the global Client Support and Service Desk queue
Support Microsoft Intune and Windows Autopilot through provisioning, testing, troubleshooting and feedback
Use the approved ITSM platform and maintain accurate ticket documentation
Reduce aged tickets and escalate blockers
Create and maintain knowledge articles, standard operating procedures and user guidance
Participate in endpoint lifecycle, office technology, M&A integration, UAT coordination and service-improvement projects
Follow security, access-management, data-protection, software and asset-management policies
Protect credentials and confidential information and escalate suspected security incidents
Maintain audit-ready records
Participate in major-incident response and business-continuity activities

Requirements

What you’ll need

Associate or bachelor's degree in information technology, computer science or a related discipline, or equivalent professional experience
Relevant certifications such as CompTIA A+, Network+, Microsoft 365, Microsoft Endpoint Administrator, ITIL Foundation or equivalent
Three or more years of experience in desktop, client, field or onsite IT support, including direct support for senior leaders or executives
Ability to troubleshoot Windows, macOS, Microsoft 365, Teams, mobile devices, peripherals, printers and common enterprise applications
Hands-on experience supporting conference-room or unified-communications technology, preferably Microsoft Teams Rooms or similar platforms
Working knowledge of endpoint management, identity and ITSM concepts
Experience with Intune, Autopilot, Entra ID, Active Directory or comparable tools strongly preferred
Foundational understanding of wired and wireless networking, VPN, authentication and endpoint security
Experience supporting global, manufacturing or multi-site organizations across time zones
Experience coordinating third-party vendors, office buildouts, technology refreshes or executive events
Excellent written and verbal communication skills
Ability to work full-time from the Charlotte office and provide occasional schedule flexibility for executive meetings and critical events

Benefits

Comp & perks

Flexible work schedules (where applicable)
Annual cash incentive may be included
Medical benefits
Retirement benefits
Other benefits as part of the compensation package
Opportunities for growth within ATS
Safe, positive, and inclusive work environment
Opportunities to make an impact and give back to communities