Customer Success Manager

. Develop and execute communication cadences with partners, customers, and vendors .

Posted 9/25/2026full-timeRemote • United StatesMid-LevelSenior💰 $80,000 - $100,000 per yearWebsite

Tools & technologies

CloudPMP

Key responsibilities & impact

Develop and execute communication cadences with partners, customers, and vendors
Drive revenue growth by identifying sales opportunities and expanding business relationships
Use internal health measurement tools and analytics to ensure account transparency and performance
Monitor customer usage and engagement to increase product adoption and maximize value
Collaborate with internal teams on inventory, billing, and invoice integrity
Maintain knowledge of customer contracts, including MSAs and SLAs
Lead service reviews and ensure contractual obligations are met or exceeded
Understand customer needs and align XTIUM resources to drive growth and expansion
Cultivate executive relationships and identify account growth and renewal opportunities
Address customer inquiries, resolve issues, and collaborate internally to ensure satisfaction
Serve as a dedicated point of contact for select customers and support multiple complex accounts

What you’ll need

4+ years of relevant experience in Customer Success, Service Delivery, Account Management, and Solution Sales
Strong leadership, technical, operations, business, and financial acumen
Passion for quality customer service
Ability to work independently and with technical and non-technical teams
Excellent written, verbal, and interpersonal communication skills, including communication with C-level executives
Ability to build and maintain strong client relationships and manage complex accounts
Technical proficiency with cloud, IT services, and related technologies
Demonstrated problem-solving skills
Strong organizational skills and ability to manage multiple priorities and accounts simultaneously
Bachelor’s degree in Business, Technology, or a related field
Relevant certifications such as Certified Customer Success Manager (CCSM), ITIL, PMP, or other industry-related credentials preferred

Comp & perks