ATSG

Operations

• Create detailed and accurate price quotations for XTIUM’s Core Services Offerings by interpreting Salesforce opportunities and pricing requests
• Execute deal crafting strategies using established service and pricing guidelines
• Lead collaboration with sales, operations, and technical teams to design and validate solutions
• Maintain Deal Desk documentation in SharePoint and Salesforce, including cost models, proposals, SOWs, and process templates
• Qualify, scope, solution, and present tailored opportunities with customers and sales teams
• Coordinate solution reviews and communicate win strategies with Solution Sales Executives
• Prepare and analyze sales data for executive meetings
• Monitor and support KPIs related to team response timeliness and efficiency
• Ensure SOWs, proposals, and RFP responses are current and aligned with service offerings
• Participate in customer onboarding meetings to provide solution insights and support project handoffs

Sales Operations Engineer

Customer Success Manager

• Develop and execute communication cadences with partners, customers, and vendors
• Drive revenue growth by identifying sales opportunities and expanding business relationships
• Use internal health measurement tools and analytics to ensure account transparency and performance
• Monitor customer usage and engagement to increase product adoption and maximize value
• Collaborate with internal teams on inventory, billing, and invoice integrity
• Maintain knowledge of customer contracts, including MSAs and SLAs
• Lead service reviews and ensure contractual obligations are met or exceeded
• Understand customer needs and align XTIUM resources to drive growth and expansion
• Cultivate executive relationships and identify account growth and renewal opportunities
• Address customer inquiries, resolve issues, and collaborate internally to ensure satisfaction
• Serve as a dedicated point of contact for select customers and support multiple complex accounts

• Develop and execute communication cadence with partners, customers, and vendors
• Drive revenue growth by identifying sales opportunities and expanding business relationships
• Use internal health measurement tools and analytics to ensure account transparency and performance
• Monitor customer usage and engagement to increase product adoption and maximize value
• Collaborate with internal teams on inventory, billing, and invoice integrity
• Maintain knowledge of customer contracts, including MSAs and SLAs
• Lead service reviews and ensure contractual obligations are met or exceeded
• Understand customer needs and align resources to drive growth and expansion
• Cultivate executive relationships and identify account growth and renewal opportunities
• Address customer inquiries, resolve issues, and collaborate internally to ensure satisfaction

Senior Customer Success Manager

Security Engineer

• Manage daily security operations workflows across ESD, Ascent, and internal stakeholders, including triage, escalation, and follow-through
• Coordinate incident response activities, maintain playbooks, and ensure evidence, timelines, and decisions are documented
• Track vulnerability findings, penetration test results, and CTEM actions through remediation, retesting, and closure
• Monitor security metrics and prepare recurring reporting on cases, remediation status, exceptions, and control performance
• Drive operational handoffs between Tier 1 intake, SOC escalation, engineering remediation, and business owners
• Support audits and customer assurance requests by collecting evidence, validating control execution, and maintaining documentation
• Identify process gaps and execute improvements to strengthen security operations, service quality, and response readiness

Sales Operations Engineer

Customer Success Manager

Senior Customer Success Manager

Security Manager