Network Engineer

ATSG

. Provide issue escalation support for NOC teams and Associate Network Engineers during critical incidents and problem management activities .

Posted 10/20/2026full-timeRemote • PakistanMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive experience in network design, troubleshooting, and fault isolation, with a strong focus on mentoring and leading teams in a Managed Services environment. Proficient in documenting processes and managing change within ITIL frameworks to enhance service delivery and operational efficiency.

Highest-signal resume keywords

Network DesignFault IsolationCCNP CertificationITIL v4 Foundation CertificationMentoring and Training

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Network DesignRoute DistributionFirewall ConfigurationData Center InfrastructureTroubleshootingProblem ManagementChange ManagementService Request CompletionRoot Cause AnalysisServiceNow Documentation

Soft Skills

Strong Communication SkillsMentoringCollaborationProblem-SolvingPresentation Skills

Certifications & Qualifications

CCNP CertificationITIL v4 Foundation Certification

Industry Keywords

Managed ServicesNOC SupportTechnical EnvironmentEnterprise Customer NetworksContinual Service Improvement

Tech Stack

Tools & technologies

ServiceNow

About the role

Key responsibilities & impact

Provide issue escalation support for NOC teams and Associate Network Engineers during critical incidents and problem management activities
Perform fault isolation, troubleshooting, and resolution support for critical customer service interruptions
Gather information, diagnose network issues, drive issues to resolution, and identify root causes
Escalate unresolved issues to Tier 3 Principal Network Engineers
Complete service requests, network implementations, migrations, and change management engineering activities
Identify opportunities for Continual Service Improvement to improve security, efficiency, cost, and performance
Document customer issues, communications, resolution steps, and status in ServiceNow
Lead resolution of highly complex issues escalated by the Network Engineering team
Proactively identify problems before they occur
Follow and document change management, escalation, notification, ticket documentation, and customer issue resolution processes
Mentor NOC teams, Associate Network Engineers, and peers
Provide on-call support for Tier 2 technical issues

Requirements

What you’ll need

5+ years’ experience working in a technical environment as a Network Engineer
Highly advanced technical experience in network design, route distribution, firewall configuration, and data center infrastructure across complex enterprise customer networks
Demonstrated aptitude as a network engineer in a Managed Services environment
CCNP or equivalent certification required
Multiple CCNP or equivalent experience preferred
Ability to execute multiple technical tasks simultaneously
Ability to resolve complex technical problems independently and collaboratively
Ability to educate, train, and mentor others on network technologies
Strong written, verbal, and presentation communication skills
Ability to follow, document, and author standard processes and procedures
Ability to work assigned shift and on-call rotation
Deep understanding of the ITIL operational framework through ITIL v4 Foundation certification or equivalent industry experience
Undergraduate degree in a related field preferred

Benefits

Comp & perks

On-call support and assigned on-call rotation
Opportunities to advance technical expertise through collaboration with Engineers and Architects and pursuit of technical certifications
Mentoring and professional development opportunities