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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in personal injury law, including case evaluation, liability assessment, and insurance coverage. Capable of providing legal guidance, training intake agents, and improving operational efficiency while ensuring compliance with legal and ethical standards.
Highest-signal resume keywords
Juris Doctor (J.D.)Active License To Practice LawPersonal Injury Law ExperienceCase Evaluation SkillsBilingual In English And Spanish
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Liability AssessmentComparative Negligence UnderstandingInsurance Coverage KnowledgeLegal JudgmentCase Management System Familiarity
Soft Skills
Excellent Written CommunicationExcellent Verbal CommunicationStrong Organizational SkillsCollaborative TeamworkAbility To Explain Complex Concepts
Tools & Technologies
Case Management SystemsCRM Platforms
Certifications & Qualifications
Active License To Practice Law
Industry Keywords
Personal Injury ClaimsIntake ProcessPre-LitigationLitigationWorkers’ CompensationSocial Security Disability
About the role
Key responsibilities & impact- Review potential cases escalated for attorney evaluation and determine whether they meet applicable law-firm acceptance criteria
- Evaluate liability, comparative fault, insurance coverage, damages, jurisdiction, and other factors affecting case viability
- Identify concerns involving disputed liability, insufficient coverage, minimal damages, statute of limitations, and other legal issues
- Determine whether cases should be accepted, declined, referred, or returned for additional information
- Review intake notes, recorded calls, documents, and other relevant information
- Document attorney decisions and reasoning in the case management system
- Identify recurring case-qualification issues and recommend improvements
- Handle escalated client concerns requiring attorney involvement
- Speak directly with prospective clients to answer legal questions and clarify potential claims
- Explain legal processes, representation, and next steps
- Support intake agents with legal guidance on liability, coverage, case types, and acceptance criteria
- Provide real-time guidance on complex or borderline cases
- Assist with training and educating intake agents on legal concepts and case evaluation
- Provide feedback to improve intake quality
- Help agents recognize when attorney involvement is necessary and distinguish legal information from legal advice
- Collaborate with intake management to promote consistency and accuracy in case evaluation
- Identify trends in declined cases, case quality, and recurring intake issues
- Assist in developing and refining intake procedures, training materials, and case acceptance guidelines
- Improve operational efficiency, client experience, and overall case quality
- Support compliance with applicable legal, ethical, and firm-specific requirements
Requirements
What you’ll need- Juris Doctor (J.D.) from an accredited law school
- Active license to practice law in good standing
- Minimum of 2 years of experience in personal injury law, including intake, pre-litigation, litigation, or case evaluation
- Strong understanding of personal injury claims, including liability, comparative negligence, damages, and insurance coverage
- Ability to independently evaluate potential claims and exercise sound legal judgment
- Excellent written and verbal communication skills
- Ability to explain complex legal concepts in a clear and understandable manner
- Strong organizational skills and ability to manage multiple priorities in a fast-paced environment
- Ability to work collaboratively with intake agents, management, and other departments
- Willingness to work Monday–Friday from 9am–6pm PST
- Prior personal injury litigation experience (preferred)
- Knowledge of workers’ compensation and Social Security Disability claims (preferred)
- Experience working in a high-volume intake environment (preferred)
- Experience training, mentoring, or supervising intake personnel (preferred)
- Familiarity with case management systems and CRM platforms (preferred)
- Bilingual in English and Spanish (preferred)
Benefits
Comp & perks- Discretionary year-end performance-based bonus
- Benefits
- Full-time remote work