Customer Success Manager

Attio

. Own and develop relationships across a portfolio of high-potential customers .

Posted 9/15/2026full-timeLondon • United KingdomMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Customer Success and Account Management, with a strong focus on relationship building, customer onboarding, and value realization. Proficient in leveraging data-driven insights to enhance customer adoption and drive business growth in a B2B software environment.

Highest-signal resume keywords

Customer Relationship ManagementB2B Software ExperienceConsultative ApproachData-Driven Decision MakingCustomer Success Strategy

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer OnboardingValue RealizationProduct ConfigurationRisk IdentificationAdoption StrategyRetention ManagementRenewal StrategyExpansion StrategyWorkflow StructuringGTM Motion Understanding

Soft Skills

Proactive MindsetStrong CommunicationProblem SolvingStakeholder ManagementCoaching Ability

Tools & Technologies

AttioCustomer Data AnalysisProduct Insights

Industry Keywords

SMBMid-MarketProduct-Led EnvironmentGrowth-Stage StartupCustomer Outcomes

About the role

Key responsibilities & impact

Own and develop relationships across a portfolio of high-potential customers
Lead customers through onboarding, adoption, ongoing value realization, renewals, and expansion
Develop a deep understanding of each customer's business, GTM motion, goals, and challenges
Identify potential early within a product-led customer base and help customers deepen their adoption as they grow
Advise customers on how to structure their workflows, processes, and use of Attio to support their business
Balance strategic relationship management with hands-on solutioning, moving comfortably between business goals and product configuration
Build relationships with stakeholders across customer organizations and become a trusted partner as their businesses evolve
Use customer data, product insights, and business context to identify risks and opportunities across the portfolio
Identify opportunities for deeper adoption and expansion based on customer needs and growth
Partner with Product, Engineering, RevOps, Solutions Engineering, Support, and Sales to solve customer problems and continuously improve the customer experience
Bring customer insights back into Attio to help shape the product and Customer Success motion
Participate in the hiring process, including solutioning exercise, stakeholder conversations, executive leadership conversation, and references

Requirements

What you’ll need

5+ years of relevant professional experience, including 3+ years in Customer Success or Account Management
Experience owning customer relationships in B2B software, ideally across SMB and mid-market customers in a product-led environment
A consultative approach and ability to understand a customer's business before jumping to a solution
Strong product instincts and a track record of coaching customers on how to get the most out of a complex software product
Comfort working hands-on with customers to solve problems rather than relying heavily on separate technical or implementation teams
Experience owning customer outcomes across adoption, retention, renewals, and expansion
Strong commercial instincts and an ability to recognize customer potential beyond current spend or company size
Comfort working with fast-growing companies and lean teams where priorities and needs can change quickly
A data-driven approach to prioritizing your portfolio, identifying risk, and uncovering opportunities
Experience working at an early- or growth-stage startup
A proactive mindset and comfort operating with autonomy in a fast-moving environment
Ongoing authorization to work in the UK that is not dependent on current or future employer-sponsored visa status, including Skilled Worker visa sponsorship

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Attio Website LinkedIn All Job Openings 11 - 50 employees Founded 2019 💼 Consulting 📣 Marketing ☁️ SaaS 💰 $7.7M Seed Round on 2021-11 Consulting
Marketing
SaaS Attio is an AI-native CRM platform designed for go-to-market (GTM) teams and B2B businesses. It combines a flexible, customizable data model with fast data sync (email, calendar, product and billing data), intelligent automations, AI-powered prospecting and lead routing, and real-time reporting to help revenue teams execute strategy at scale. Built as a SaaS product, Attio emphasizes speed, scalability, security (GDPR, CCPA, ISO), and integrations with common sales and data tools. Customer Success Manager 🔥 2 hours ago 🏢🏡 London – Hybrid ⏰ Full Time 🟡 Mid-level 🟠 Senior 🏆 Customer Success 🇬🇧 UK Skilled Worker Visa Sponsor 👻 Ghost score 25% Apply Now Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Own and develop relationships across a portfolio of high-potential customers
Lead customers through onboarding, adoption, ongoing value realization, renewals, and expansion
Develop a deep understanding of each customer's business, GTM motion, goals, and challenges
Identify potential early within a product-led customer base and help customers deepen their adoption as they grow
Advise customers on how to structure their workflows, processes, and use of Attio to support their business
Balance strategic relationship management with hands-on solutioning, moving comfortably between business goals and product configuration
Build relationships with stakeholders across customer organizations and become a trusted partner as their businesses evolve
Use customer data, product insights, and business context to identify risks and opportunities across the portfolio
Identify opportunities for deeper adoption and expansion based on customer needs and growth
Partner with Product, Engineering, RevOps, Solutions Engineering, Support, and Sales to solve customer problems and continuously improve the customer experience
Bring customer insights back into Attio to help shape the product and Customer Success motion
Participate in the hiring process, including solutioning exercise, stakeholder conversations, executive leadership conversation, and references 🎯 Requirements
5+ years of relevant professional experience, including 3+ years in Customer Success or Account Management
Experience owning customer relationships in B2B software, ideally across SMB and mid-market customers in a product-led environment
A consultative approach and ability to understand a customer's business before jumping to a solution
Strong product instincts and a track record of coaching customers on how to get the most out of a complex software product
Comfort working hands-on with customers to solve problems rather than relying heavily on separate technical or implementation teams
Experience owning customer outcomes across adoption, retention, renewals, and expansion
Strong commercial instincts and an ability to recognize customer potential beyond current spend or company size
Comfort working with fast-growing companies and lean teams where priorities and needs can change quickly
A data-driven approach to prioritizing your portfolio, identifying risk, and uncovering opportunities
Experience working at an early- or growth-stage startup
A proactive mindset and comfort operating with autonomy in a fast-moving environment
Ongoing authorization to work in the UK that is not dependent on current or future employer-sponsored visa status, including Skilled Worker visa sponsorship Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs CRM Executive 🔥 5 hours ago Pentland - ⚽ Sports 👗 Fashion 🛒 Retail Website LinkedIn All Job Openings CRM Executive delivering segmented customer communications for Pentland Brands’ global sports, outdoor and lifestyle brands. Supporting creative briefs, agency activations and CRM performance improvement. 🏢🏡 London – Hybrid ⏰ Full Time 🟡 Mid-level 🟠 Senior 🏆 Customer Success CRM Specialist 🔥 6 hours ago Monese 201 - 500 📦 Logistics ✈️ Travel 🏦 Banking Website LinkedIn All Job Openings CRM Specialist building and optimizing Braze campaigns across email, push, SMS and in-app channels. Using customer data to improve engagement for Pockit and Monese fintech users. 🏢🏡 London – Hybrid ⏰ Full Time 🟡 Mid-level 🟠 Senior 🏆 Customer Success 🇬🇧 UK Skilled Worker Visa Sponsor Customer Success Manager, Enterprise 🕒 3 days ago Birdeye 201 - 500 💼 Consulting 📣 Marketing 📦 Logistics Website LinkedIn All Job Openings Enterprise Customer Success Manager helping multi-location brands maximize Birdeye’s AI marketing platform. Managing onboarding, retention, renewals, and customer relationships. 🏢🏡 London – Hybrid 💰 $60M Series C on 2022-03 ⏰ Full Time 🟡 Mid-level 🟠 Senior 🏆 Customer Success Senior Client Success Manager – B2B SaaS Fintech 🕒 4 days ago Landytech 51 - 200 💳 Fintech 🤝 B2B Website LinkedIn All Job Openings Senior Client Success Manager guiding investment firms through onboarding, adoption, retention, and expansion on Landytech’s Sesame investment reporting platform. Leveraging analytics, CRM governance, and AI automation to improve client outcomes. 🏢🏡 London – Hybrid 💰 Series B on 2023-02 ⏰ Full Time 🟠 Senior 🏆 Customer Success Lead Client Success Manager - B2B SaaS Fintech 🕒 4 days ago Landytech 51 - 200 💳 Fintech 🤝 B2B Website LinkedIn All Job Openings Client Success Manager guiding investment managers through onboarding, adoption, retention, and expansion on Landytech’s Sesame reporting platform. Leveraging investment analytics, CRM governance, and AI automation. 🏢🏡 London – Hybrid 💰 Series B on 2023-02 ⏰ Full Time 🟠 Senior 🏆 Customer Success View More Customer Success Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Remote jobs Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources About us Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Is Remote Rocketship legit? Privacy policy Terms of service Job board SEO course Remote Job Search MasterClass Resume Review AI Apply Copilot OpenClaw job finder API docs Find jobs using your resume Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs