Senior Account Coordinator

Augeo

. Provide operational and client program support to a team of Account Managers .

Posted 9/22/2026full-timeSt. Paul • Minnesota • United StatesSenior💰 $60,000 - $70,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong operational support and client communication skills, with a focus on process improvement and effective problem-solving. Proficient in managing multiple priorities and creating detailed documentation for program processes and procedures.

Highest-signal resume keywords

Client Program SupportProcess ImprovementMicrosoft Suite ProficiencyInvestigative Problem-SolvingDocumentation Creation

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Account CoordinationOperational ManagementData AccuracyTroubleshootingProcess Documentation

Soft Skills

Excellent Communication SkillsStrong Organizational SkillsAttention to DetailTeam CollaborationPersonal Accountability

Tools & Technologies

Web-Based TechnologiesAI ToolsAutomation Tools

Industry Keywords

Client SupportOperationsCross-Functional CollaborationProcess Standardization

About the role

Key responsibilities & impact

Provide operational and client program support to a team of Account Managers
Manage operational tasks for one or more accounts and coordinate deliverables, issue resolution, documentation, and client communication
Serve as an initial escalation point for Customer Support on designated accounts
Investigate issues, troubleshoot causes, coordinate with partners, and drive timely resolution
Manage multiple priorities and independently drive assigned work forward
Attend client/program meetings and Client Delivery team meetings and training
Create, maintain, and improve documentation of program processes, procedures, requirements, decisions, and troubleshooting steps
Serve as back-up support to Account Managers, including client communication
Identify opportunities for process improvement, standardization, automation, and technology use
Partner cross-functionally with Account Management, Customer Support, Operations, Technology, and other teams
Investigate operational, participant, reporting, and system-related challenges
Work on other special projects as assigned

Requirements

What you’ll need

Four-year college degree preferred or 3+ years of relevant business, client support, account coordination, operations, or comparable experience
Comfort with web-based technologies and ability and desire to learn, navigate, and troubleshoot new business, technical, and operational systems and platforms
Excellent written and verbal communication skills
Microsoft Suite proficiency
Strong investigative, problem-solving, and research skills, including data accuracy and validation
Comfort working across multiple systems and sources of information
Ability to move from symptoms to root cause and recommend practical solutions
Excellent attention to detail and follow-up skills
Strong organizational skills, with ability to support multiple projects simultaneously and meet deadlines
High degree of personal confidence, enthusiasm, and accountability, with ability to thrive in a team environment
Ability to create clear, accurate, and usable process documentation, procedures, issue notes, and knowledge resources
Experience with AI and automation tools, or strong desire to learn and apply them
Human-centered approach to AI and automation
Applicants must be legally authorized to work in the United States at the time of application and throughout employment
No visa sponsorship is provided now or in the future

Benefits

Comp & perks

Medical, Dental and Vision coverage with additional perks through third party vendors offering more virtual and in person care at your fingertips (must be in select locations)
Paid Long-Term disability and Life Insurance
HSA/FSA plans
Voluntary benefits such as critical, hospital, pet coverage and much more
Employee benefit education, campaigns and wellness opportunities
401k retirement matching and financial planning resources
Education reimbursement
Several EAP resources
13 paid holidays and PTO time
Rewards, incentives and gamification for birthdays, Work-aversery's, professional and personal milestones, company involvement and kudos
Employee referral bonuses
Employee group opportunities
Fun, casual and flexible working environment that embraces the hybrid workstyle
Career growth opportunities
Summer internship program