Claims Operations Manager

Augment Risk

. Establish and operate claims intake, triage, tracking, and escalation processes across treaty and delegated authority reinsurance business .

Posted 10/3/2026full-timeRemote • United KingdomMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in claims operations and reinsurance processes, with a strong focus on claims bordereaux, loss reporting, and settlement workflows. Proven ability to coordinate multiple stakeholders and improve processes through data-led initiatives.

Highest-signal resume keywords

Claims Operations ExperienceReinsurance Claims KnowledgeClaims Bordereaux ManagementProcess Improvement SkillsExcellent Written Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims ServicingLoss ReportingReserve ManagementSettlement WorkflowsReinsurance Contract Administration

Soft Skills

JudgementOrganizationAttention to Detail

Tools & Technologies

Broker-Management SystemsClaims SystemsAccounting Systems

Industry Keywords

Lloyd's MarketLondon Market Claims ProcessesDelegated AuthoritySpecialty ReinsuranceComplex Reinsurance Portfolios

About the role

Key responsibilities & impact

Establish and operate claims intake, triage, tracking, and escalation processes across treaty and delegated authority reinsurance business
Coordinate claims notifications, bordereaux, reserve movements, supporting documentation, and information requests among cedants, reinsurers, fronting carriers, TPAs, and internal teams
Maintain a complete and auditable claims register with status, ownership, financial movements, next actions, and escalation triggers
Monitor reporting and payment obligations
Work with Technical Accounting and Treasury to support accurate and timely claims settlement
Lead operational problem-solving on aged claims, missing data, disputed items, and late responses
Escalate commercial, coverage, or conduct issues appropriately
Partner with Wordings, Legal and Compliance, and broking teams to ensure claims handling follows contract terms and agreed authorities
Produce management reporting on claims volumes, ageing, reserves, payment status, exceptions, and recurring root causes
Improve processes, controls, and systems as the portfolio scales, including practical use of automation and structured data
Establish a reliable single view of claims and their financial status
Implement clear service standards, ownership, and escalation for every live claim
Reduce ageing and avoidable exceptions while strengthening client and market confidence

Requirements

What you’ll need

5+ years of relevant claims operations, claims servicing, or reinsurance claims experience within a broker, insurer, MGA, managing agent, TPA, or reinsurer
Strong understanding of claims bordereaux, loss reporting, reserves, settlement workflows, and reinsurance contract administration
Ability to coordinate multiple parties and keep complex matters moving without losing detail or accountability
Excellent written communication, judgement, organization, and attention to detail
Comfort working in a fast-moving environment where processes are being built as well as operated
Experience with Lloyd's and London market claims processes preferred
Experience supporting delegated authority, specialty, or complex reinsurance portfolios preferred
Familiarity with broker-management, claims, or accounting systems and data-led process improvement preferred

Benefits

Comp & perks

Performance-related bonuses
Equity participation
Employee equity offers
Work from anywhere approach
Flexible working arrangements for globally distributed colleagues and clients
Opportunity to be inventive and innovative
Multi-disciplinary environment
Flat organizational structure
Ownership and accountability
Equal opportunity and inclusive work environment
Strong constructive feedback culture
Support from skilled and talented colleagues