Technical Operations Manager

Augment Risk

. Serve as Augment's subject-matter expert for Lloyds market processing, including UMRs, premium and claims processing, market messaging, bureau practices, and related controls .

Posted 10/3/2026full-timeRemote • United KingdomSeniorLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive expertise in Lloyds market operations, including UMR administration, premium and claims processing, and operational controls. Capable of leading exception management and root-cause analysis while ensuring compliance with Lloyds market requirements.

Highest-signal resume keywords

Lloyds Market Operations ExperienceUMR AdministrationOperational ControlsException ManagementProcess Automation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Lloyds Processing WorkflowsClaims MovementsBordereaux ManagementSettlement PracticesReconciliation Practices

Soft Skills

Clear Written CommunicationService-Oriented ApproachProblem-Solving

Industry Keywords

Lloyds MarketBrokerManaging AgentCoverholderInsurerDelegated AuthoritySpecialty ReinsuranceComplex International Programs

About the role

Key responsibilities & impact

Serve as Augment's subject-matter expert for Lloyds market processing, including UMRs, premium and claims processing, market messaging, bureau practices, and related controls
Review new Lloyds placements for operational readiness and identify missing data, incomplete documentation, process dependencies, and execution risks
Coordinate accurate setup and ongoing servicing of Lloyds contracts, endorsements, premium movements, claims movements, and bordereaux
Collaborate with broking, Client Solutions, Wordings, Legal and Compliance, Technical Accounting, and external market counterparts to resolve exceptions
Own reconciliations, exception management, and root-cause analysis for Lloyds operational breaks
Drive operational issues through to resolution
Create process standards, checklists, controls, and training to embed Lloyds expertise across the organization
Advise leadership on Lloyds operational implications of new products, client structures, delegated authorities, and systems changes
Help design scalable workflows and data requirements suitable for automation while maintaining market and regulatory discipline
Own the operational integrity of Lloyds business across the placement and servicing lifecycle
Ensure data, documentation, identifiers, processing steps, and financial flows are complete, accurate, and aligned with Lloyds market requirements

Requirements

What you’ll need

7+ years of hands-on Lloyds market operations experience in a Lloyds broker, managing agent, coverholder, insurer, or specialist service provider
Demonstrable knowledge of Lloyds processing and servicing workflows, including UMR administration, premium and claims movements, bordereaux, and settlement or reconciliation practices
Strong command of operational controls, documentation requirements, and the practical relationships between broker, carrier, managing agent, and market processes
Ability to investigate exceptions, distinguish root cause from symptom, and lead resolution across internal and external stakeholders
Clear written communication and a pragmatic, service-oriented approach
Preferred: experience spanning both broker and market-side operations
Preferred: experience with delegated authority, binders, specialty reinsurance, or complex international programs
Preferred: exposure to process automation, workflow design, data quality, or system implementation

Benefits

Comp & perks

Competitive compensation package including base salary
Performance-related bonuses
Equity participation
Work from anywhere approach
Flexible work arrangements for globally distributed colleagues and clients
Opportunity to be inventive and innovative
Multi-disciplinary environment with a flat structure
Ownership and accountability
Employee equity
Employee benefits designed to support employees and their loved ones
Equal opportunity and inclusive work environment
Opportunity to take initiative and contribute ideas
Impactful decision-making and meaningful work
Transparent culture and clear decision reasoning
Strong constructive feedback culture
Support from skilled and talented colleagues