Implementation Manager

Augment

. Own end-to-end onboarding execution for customers.

Posted 10/14/2026full-timeChicago • Illinois • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer onboarding execution, team leadership, and logistics software implementation. Proficient in optimizing workflows and managing customer integrations with a focus on AI-driven automation.

Highest-signal resume keywords

Customer Onboarding ExecutionTeam LeadershipLogistics Software ImplementationWorkflow OptimizationAI-Driven Automation Solutions

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Supply Chain ManagementLogistics Software ImplementationProject ManagementProcess OptimizationAPI TechnologySQLWorkflow Automation ToolsCustomer Integration ManagementData AnalysisTechnical Capability

Soft Skills

CoachingCollaborationCommunicationProblem SolvingStakeholder Management

Tools & Technologies

TMS Systems3rd-Party Logistics PlatformsPostmanLangfuseKibana

Industry Keywords

Freight BrokerageTransportation Technology3PL OperationsCustomer SuccessClient Delivery

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Own end-to-end onboarding execution for customers.
Coach and develop a team of Customer Success Representatives.
Scope, execute, and coordinate implementation activities with external and internal stakeholders.
Translate workflow vision into executable tasks and drive implementation execution.
Use multiple tools and communication channels to support customer success.
Oversee customer go-live and hypercare processes, ensuring fast response times and issue resolution.
Optimize workflows for freight brokerages, carriers, and 3PLs through AI integration.
Monitor client performance and engagement and address adoption gaps.
Standardize training and best practices for CSRs.
Escalate customer concerns and collaborate with engineering and product teams to resolve challenges.
Analyze customer data and feedback to improve AI-driven automation and identify process improvements.
Collaborate with the Customer Success Leader to align execution strategies and communication across teams.

Requirements

What you’ll need

Must be located in the Chicago area and be willing to work in a hybrid capacity.
5+ years of experience in supply chain and logistics software implementation, client delivery, and solution architect roles.
3+ years of experience leading customer-facing teams, preferably with logistics tech startups.
Strong knowledge in freight brokerage, logistics, transportation technology, or 3PL operations preferred.
Strong knowledge of TMS systems, 3rd-party logistics platforms, and workflow automation tools.
Experience managing large-scale customer integrations and AI-driven automation solutions.
Background in process optimization, program management, and cross-functional leadership.
Proven technical capability on top of solid project management skills.
Hands-on experience working with API technology, SQL, Postman, and logging/observability software like Langfuse or Kibana is a bonus.

Benefits

Comp & perks

Competitive Salary + Stock Options
Comprehensive Health, Vision, and Dental Benefits
Flexible PTO
On-site Gym