Client Partner

Augury

. Own a portfolio of strategic enterprise accounts, driving retention, renewal execution, and expansion outcomes .

Posted 10/31/2026full-timeRemote • United StatesSeniorLead💰 $160,000 - $180,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing strategic enterprise accounts, focusing on customer retention, renewal execution, and expansion opportunities. Proficient in utilizing Gainsight and Salesforce for data integrity and forecasting while effectively communicating value and driving customer outcomes.

Highest-signal resume keywords

Customer Success ManagementRenewal ExecutionGainsightSalesforceAnalytical Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Account ManagementForecastingDigital TransformationProcess OptimizationTechnical Understanding of Industrial Machines

Soft Skills

CollaborationInfluencing ExecutivesCommunication Skills

Industry Keywords

Customer Lifecycle ManagementUpsell OpportunitiesCommercial GrowthCustomer EngagementsValue Realization

About the role

Key responsibilities & impact

Own a portfolio of strategic enterprise accounts, driving retention, renewal execution, and expansion outcomes
Build and maintain accurate renewal and expansion forecasts
Identify at-risk accounts and drive mitigation plans
Develop and execute account plans aligned with customer objectives, measurable value, and commercial growth
Identify and progress upsell and expansion opportunities based on customer usage, outcomes, and business needs
Partner with Sales, Support, Product, and Delivery to drive customer outcomes and revenue retention
Lead customer engagements such as QBRs and executive reviews
Communicate ROI, realized value, and future opportunities
Maintain disciplined use of Gainsight and Salesforce for data integrity, forecasting accuracy, and visibility
Manage the customer lifecycle post-sale, including adoption, value realization, renewal execution, and expansion opportunity identification

Requirements

What you’ll need

7+ years of experience in a software and/or hardware customer success/account management role
Bonus points for experience focused on digital transformation/process optimization or manufacturing
Ability to collaborate with and influence executives and maintain relationships with customers and internal stakeholders
Proven expertise in digitizing processes and implementing new technologies
Technical understanding/aptitude of machines from the Industrial manufacturing arena is a must have
Strong analytical skills connecting customer health, usage, and business outcomes to commercial results
Clear and concise written and verbal communication skills
Experience with renewal and upsell forecasting
Experience using Gainsight and Salesforce
Ability to work in the preferred Eastern US or Central US time zones

Benefits

Comp & perks

Flexible PTO
Medical insurance
Dental insurance
Vision insurance
401(k) match
Stock options
Paid parental leave
WFH stipend
Phone stipend
Inclusive work environment free of discrimination and harassment