Client Partner – Scaled Accounts

Augury

. Own a portfolio of up to approximately 100 SMB and mid-market accounts .

Posted 10/31/2026full-timeRemote • United StatesMid-LevelSenior💰 $120,000 - $155,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing customer success and renewal processes, with a strong focus on data-driven forecasting, risk mitigation, and account management within software and hardware environments. Proven ability to communicate value narratives and drive expansion opportunities based on customer needs and usage signals.

Highest-signal resume keywords

Customer Success ManagementRenewal ManagementData-Driven ForecastingRisk MitigationAccount Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Renewal OwnershipForecastingAccount Health AnalysisUsage Signal InterpretationProcess Optimization

Soft Skills

Clear CommunicationConcise MessagingStakeholder AlignmentEngagement Prioritization

Tools & Technologies

GainsightSalesforceDashboardsHealth Scores

Industry Keywords

Industrial ManufacturingDigital TransformationProcess OptimizationCustomer EngagementRetention Strategies

About the role

Key responsibilities & impact

Own a portfolio of up to approximately 100 SMB and mid-market accounts
Prioritize engagement based on renewal timing, risk signals, and growth potential
Manage accounts by exception using dashboards, health scores, and triggers
Own end-to-end renewal management, including timelines, stakeholder alignment, and deal execution
Maintain accurate, data-driven renewal forecasts and visibility into risk, upside, and expected outcomes
Identify at-risk accounts and drive mitigation plans
Partner with Sales on pricing, packaging, and expansion opportunities
Execute scalable engagement models such as program reviews and scaled QBRs
Communicate value narratives tied to customer outcomes and usage
Identify and progress expansion opportunities based on usage signals and customer needs
Maintain Gainsight and Salesforce as sources of truth
Execute playbooks for renewals, risk management, and customer engagement
Ensure data hygiene, documentation, and account visibility
Partner with Technical Success Managers, Sales, Support, and Product
Coordinate renewal and risk-related activities
Escalate product or delivery gaps affecting retention

Requirements

What you’ll need

5–8+ years of experience in customer success, account management, or renewal management within software and/or hardware environments
Proven track record managing high-volume portfolios with strong retention outcomes
Experience in renewal ownership and forecasting, with a focus on predictability and risk mitigation
Background in industrial manufacturing, digital transformation, or process optimization
Ability to manage many accounts simultaneously by focusing effort where it drives the most impact
Strong process orientation with comfort executing within structured, repeatable frameworks
Ability to interpret customer health, usage, and risk signals to drive action
Understanding of industrial environments and ability to connect technical solutions to business outcomes
Clear, concise communication and efficient value messaging across a broad customer base

Benefits

Comp & perks

Flexible PTO
Medical, dental, and vision insurance
401(k) match
Stock options
Paid parental leave
Work-from-home stipend
Phone stipend