FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer retention and sales skills, with a focus on proactive support and effective communication. Capable of identifying upsell opportunities and aligning solutions with customer needs while consistently meeting performance metrics.
Highest-signal resume keywords
Customer RetentionSales ExperiencePerformance MetricsActive ListeningProblem Solving
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Engaging CommunicationSelf-MotivatedGoal-OrientedTeam PlayerCreative Thinking
Industry Keywords
Customer SatisfactionSubscription PaymentsIdentity ProtectionPrivacy SolutionsSecurity Solutions
About the role
Key responsibilities & impact- Take inbound customer cancellation calls and retain customers
- Make daily outbound calls to existing customers with failed subscription payments
- Provide proactive support and active listening to ensure customer satisfaction
- Address customer concerns and provide solutions
- Evangelize Aura's story and mission to customers
- Consult customers on best practices for protecting their online identity
- Identify retention and upsell opportunities by aligning Aura's Identity, Privacy, and Security solutions with customer needs
- Improve knowledge of industry best practices and recent events to serve as a trusted customer resource
Requirements
What you’ll need- 1–2 years of sales/retention experience or equivalent experience
- Consistently meet or exceed performance metrics
- Naturally engaging and comfortable talking to people
- Self-motivated and goal-oriented
- Team-player mindset
- Self-starter with strong business acumen
- Ability to think quickly and creatively to solve customer needs
- Availability for the schedule of 9am–6pm MT, 8am–5pm MT on Saturdays, with one weekday and Sundays off
Benefits
Comp & perks- Competitive pay
- Generous health and wellness benefits
- Retirement savings plans
- Parental leave
- Work-from-home remote position