Aurora Cannabis Inc.

Client Services Representative

• Provide excellent customer service in English and French
• Handle inbound calls, including general inquiries, registration follow-up, and sales calls
• Process order requests from clients, caregivers, and healthcare practitioners
• Process and manage large volumes of client documentation while ensuring compliance with strict regulations
• Inform clients about current regulations and policies affecting access to medical cannabis
• Update and process documents in the CRM database
• Maintain accuracy and confidentiality of client information
• Assist clients with forms and online procedures
• Handle irate clients while maintaining a positive attitude
• Resolve complaints using critical thinking and document each interaction for Health Canada
• Communicate compliance requirements using approved client-facing language
• Adapt to legislative, regulatory, procedural, departmental, and technical changes
• Demonstrate empathy when managing various types of clients
• Troubleshoot shipping and registration account issues
• Follow up on client requests submitted by phone, chat, email, and case management platforms
• Answer general inquiries about Aurora products, processes, and procedures
• Manage VAC registration, screening, qualification, applications, follow-up, coverage implementation, resubmissions, vaporizer billing, and invoice decline investigations
• Manage third-party billing, including coverage confirmation, phone orders, and invoice decline investigations
• Perform ad hoc duties as required

Explore Bilingual Client Care Specialist – Veteran Concierge Team at Aurora Cannabis Inc.. Review requirements and application details.

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Bilingual Client Care Specialist – Veteran Concierge Team