Developer Support Engineer I

Aurora

. Help engineers get unblocked across builds and CI, source control, cloud access, authentication, virtual development environments, and AI coding tools .

Posted 11/3/2026full-timePittsburgh • Pennsylvania • United StatesJuniorMid-Level💰 $88,000 - $132,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates proficiency in technical support and systems administration, with a focus on troubleshooting, automation, and supporting engineering teams. Capable of managing access through infrastructure-as-code and utilizing CI/CD systems to enhance development workflows.

Highest-signal resume keywords

Linux ProficiencyGit And GitHub WorkflowsPython Or Bash ScriptingCI/CD Systems ExperienceInfrastructure-As-Code (Terraform)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical SupportTroubleshootingAutomationDocumentation WritingLog AnalysisRoot Cause IsolationCommand-Line ToolsAI-Powered AutomationBuild Systems (Bazel)Cloud IAM (AWS)

Soft Skills

CommunicationProblem-SolvingCustomer Support

Tools & Technologies

GitGitHubCI/CD (GitHub Actions, Buildkite, Jenkins)TerraformAI Coding Assistants

Industry Keywords

DevOpsSREInfrastructure-As-CodeVirtual Development EnvironmentsAuthenticationAccess Management

Tech Stack

Tools & technologies

AWSCloudJenkinsLinuxPythonTerraformGo

About the role

Key responsibilities & impact

Help engineers get unblocked across builds and CI, source control, cloud access, authentication, virtual development environments, and AI coding tools
Triage incoming support requests, resolve issues where possible, and hand off issues requiring deeper fixes to the owning team
Grant and manage access through infrastructure-as-code and peer-reviewed changes rather than manual configuration
Identify patterns across support requests, raise emerging incidents early, and communicate them to affected engineers
Build scripts, command-line tools, documentation, and AI-powered automation to reduce repeat requests and manual work
Report to the Developer Support Team Lead

Requirements

What you’ll need

0–2 years of experience in technical support, IT or systems administration, DevOps, SRE, or a related role; internships and co-ops count
Working proficiency with Linux
Experience with Git and GitHub workflows, including branches, pull requests, and resolving merge conflicts
Experience writing Python or Bash scripts to automate tasks
Experience troubleshooting technical issues by reading logs, reproducing problems, and isolating root causes
Experience supporting engineers as internal customers, or with developer tools, build systems, or a large monorepo
Experience with a CI/CD system such as GitHub Actions, Buildkite, or Jenkins, or a build system such as Bazel
Experience with infrastructure-as-code, especially Terraform, cloud IAM (AWS), SSO and identity providers, or Go
Experience writing documentation or runbooks, building self-service tools, or using AI coding assistants
Must be authorized to work lawfully in the United States

Benefits

Comp & perks

Annual bonus eligibility
Equity compensation
Benefits
In-person collaboration and office-based work environment