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Junior Customer Success Analyst
Aurum Software. Establish and maintain effective communication with customers throughout the onboarding journey.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates effective communication and organization skills to enhance customer onboarding experiences, while actively tracking metrics and collaborating with cross-functional teams to drive customer success and engagement.
Highest-signal resume keywords
Customer Success KnowledgeStrong Communication SkillsOrganization SkillsProactive Problem-SolvingFamiliarity With Google Workspace
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Empathetic CommunicationActive ListeningCollaborationTime ManagementResults-Oriented Mindset
Tools & Technologies
Google Workspace
Industry Keywords
Customer OnboardingSaaS ProductsB2B ModelsLegal IndustryLaw Firm Management
About the role
Key responsibilities & impact- Establish and maintain effective communication with customers throughout the onboarding journey.
- Conduct consultations, training sessions, and masterclasses on best practices and the proper use of the platform.
- Ensure customer activation during onboarding and support the implementation of the tool in law firm workflows.
- Take a proactive approach to retention by identifying early cancellation risks and proposing actions to increase engagement and adoption.
- Map customers’ goals and expectations, aligning business needs with the solution provided.
- Track basic onboarding metrics and record interactions, progress, and risks in internal systems.
- Collaborate with Product, Support, and Sales to ensure a consistent customer experience.
- Contribute to the team’s KRs and to the sustainable growth of customers and the company.
Requirements
What you’ll need- Bachelor’s degree completed or in progress.
- Basic knowledge of Customer Success and an interest in developing a career in the field.
- Familiarity with Google Workspace.
- Strong communication skills and the ability to lead online meetings, presentations, and training sessions.
- Organization skills to document customer interactions, track requests, and conduct follow-ups.
- Interest in understanding customer processes and needs and helping customers make the most of the platform’s features.
- Clear, empathetic communication and a strong focus on active listening.
- Organization and time-management skills to support multiple customers and activities.
- Collaborative profile and ability to work effectively with teams and interact with different departments.
- Proactivity, a willingness to seek solutions, and eagerness to learn from new challenges.
- Flexibility in handling changes, feedback, and different contexts.
- Results-oriented mindset and interest in tracking and contributing to the team’s goals and KRs.
- Initial experience in Customer Success, Onboarding, Support, or Customer Service is a plus.
- Familiarity with technology companies, SaaS products, or B2B models is a plus.
- Interest in or knowledge of the legal industry, law firm management, or solutions for this market is a plus.
Benefits
Comp & perks- Meal/Food Allowance: BRL 1,300 per month on a flexible benefits card, with no payroll deduction.
- Home Office Allowance: BRL 135 per month, with no payroll deduction.
- Health Insurance: Nationwide Bradesco plan.
- Dental Insurance: SulAmérica plan.
- Life Insurance.
- Extended parental leave, including adoption leave and leave for same-sex couples and single-parent families.
- Childcare assistance for children up to 5 years old.
- Gympass/Wellhub.
- Conexa Saúde, including 2 free psychological consultations and 2 free nutritional consultations per month.
- Guapeco: nationwide pet health plan with reimbursements of up to 100%.
- Partnership with a language school, offering discounts on English and Spanish courses.
- Profit-Sharing and Results-Based Bonus (PLR).
- Relax Week: business days between Christmas and New Year’s Day off.
- Home Office Setup Allowance of BRL 2,400, plus a company-loaned laptop.
- Birthday Day Off.
- Opportunity to work at a Great Place to Work© company.
- Feedback-driven culture, development guilds, an Individual Development Plan (IDP) during onboarding, Aurum Talks, regular meetings, OKR transparency, celebratory initiatives, performance reviews, and development programs.