Aurum Software

Customer Success Manager

• Engage customers, bring them into Themis’s regular usage routine, and keep them at the center of all activities
• Proactively manage the customer portfolio both in person and through a consultative approach
• Make calls and conduct proactive outreach
• Visit customers in person in São Paulo and other locations
• Represent Themis and Aurum at legal industry events
• Train customers on product usage
• Lead customer negotiations when necessary
• Monitor and interpret portfolio metrics
• Work in alignment with the team’s OKRs
• Collaborate with Account Managers and other departments

Customer Success Analyst

Data Analyst

• Ensure the quality, organization, and reliability of data used by the Customer Experience (CX) team.
• Translate operational and lead/customer journey data into insights for leadership.
• Design, deliver, and maintain reports and dashboards tracking CX metrics and business growth levers.
• Connect information across marketing, sales, product, and customer experience.
• Develop, maintain, and enhance financial models, performance forecasts, and targets.
• Identify bottlenecks and opportunities to improve conversion, productivity, activation, and retention.
• Advise leadership on actions based on analytical findings.
• Administer and configure operational tools.
• Build and evolve automations, integrations, and tools for CX operations.
• Map, document, and improve processes from demand generation through retention and expansion.
• Explore practical applications of AI for productivity, automation, and analytical quality.
• Serve as the liaison with Aurum’s data team to align CX needs with data guidelines.

Customer Success Analyst

Senior Data Analyst – RevOps