Junior Customer Success Analyst

Aurum Software

. Support customers during the ongoing phase in line with the business project’s requirements.

Posted 11/9/2026full-timeSão Paulo • BrazilJuniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Customer Success methodologies and metrics, with a strong focus on enhancing the customer experience through effective training and communication. Capable of collaborating across departments to ensure high customer health scores and satisfaction.

Highest-signal resume keywords

B2B Customer ExperienceCustomer Success MethodologiesTraining Session FacilitationExcellent Verbal And Written CommunicationStrong Organizational Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer SuccessTraining FacilitationCRM ManagementSurvey Metrics TrackingDocumentation Skills

Soft Skills

Active ListeningPublic SpeakingInterpersonal SkillsAutonomyProactivity

Industry Keywords

Technology CompaniesSaaS SectorCorporate CommunicationsCustomer Health ScoresOn-Premises Software

About the role

Key responsibilities & impact

Support customers during the ongoing phase in line with the business project’s requirements.
Conduct training sessions on the proper use of the platform, taking into account defined parameters and identified needs.
Practice active listening to understand each customer’s business rules.
Conduct in-person follow-up meetings.
Document discussion points in clear, concise reports and emails.
Collaborate with other departments to ensure a consistent, high-quality experience.
Monitor and maintain high customer health scores.
Ensure the best possible experience with the platform.
Track survey metrics related to the customer journey.
Work as part of a team while upholding Aurum’s culture.
Update customer information in the CRM after each interaction.
Promote the customer experience during the transition from onboarding to ongoing service, representing the customer within Aurum and translating their business rules for Themis.

Requirements

What you’ll need

Demonstrated previous experience working with B2B customers.
Basic knowledge of Customer Success, including metrics and methodologies.
Completed higher education or expected to graduate by 2026.
Ability to conduct training sessions.
Customer service experience.
Understanding of corporate communications.
Strong organizational and time-management skills.
Autonomy and proactivity.
Excellent verbal and written communication skills.
Strong public speaking and interpersonal skills.
Focus and discipline.
Willingness to ask for help when needed.
Preferred: degree in Law.
Preferred: residence in São Paulo city or the metropolitan area.
Preferred: experience in technology companies, especially with on-premises software.
Preferred: experience in technology companies, ideally in the SaaS sector.

Benefits

Comp & perks

Meal/Food Allowance: R$1,300 per month on a flexible card, with no payroll deduction.
Home Office Allowance: R$135 per month, with no payroll deduction.
Health Insurance: Nationwide Bradesco plan.
Dental Insurance: SulAmérica plan.
Life Insurance.
Extended parental leave, including adoption, same-sex couples, and single-parent families.
Childcare assistance for children up to 5 years old.
Gympass/Wellhub.
Conexa Saúde, including 2 free psychological consultations and 2 free nutrition consultations per month.
Guapeco: nationwide pet health insurance with reimbursements of up to 100%.
Partnerships with language schools, offering discounts on English and Spanish courses.
Profit-Sharing and Results Program.
Relax Week: no workdays between Christmas and New Year’s Day.
Workstation Allowance of R$2,400, plus a company-loaned laptop.
Birthday day off.
Feedback culture, development guilds, an Individual Development Plan during onboarding, Aurum Talks, regular meetings, OKR transparency, celebratory initiatives, performance reviews, and development programs.