Senior Data Analyst – RevOps

Aurum Software

. Ensure the quality, organization, and reliability of data used by the Customer Experience (CX) team.

Posted 9/19/2026full-timeRemote • BrazilSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in analyzing customer experience metrics, building financial models, and leveraging data visualization tools to drive insights and operational improvements. Proficient in SQL and automation tools to enhance productivity and streamline processes across customer experience operations.

Highest-signal resume keywords

RevOps ExperienceSaaS Industry ExperienceAdvanced SQL KnowledgeData Visualization ProficiencyAutomation Tool Expertise

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Financial ModelingMetrics AnalysisData ForecastingCustomer Journey MappingProcess ImprovementAI Application in OperationsRelational Database ManagementAutomation DevelopmentPerformance ForecastingConversion Rate Optimization

Soft Skills

Organizational SkillsClear CommunicationAnalytical Mindset

Tools & Technologies

ZapierMakeN8nClaudeLooker StudioGoogle SheetsPostgreSQLMySQLBigQueryNotion

Industry Keywords

Customer ExperienceB2B CompaniesCX OperationsDemand GenerationRetention Strategies

Tech Stack

Tools & technologies

BigQueryMySQLPostgresPythonSQL

About the role

Key responsibilities & impact

Ensure the quality, organization, and reliability of data used by the Customer Experience (CX) team.
Translate operational and lead/customer journey data into insights for leadership.
Design, deliver, and maintain reports and dashboards tracking CX metrics and business growth levers.
Connect information across marketing, sales, product, and customer experience.
Develop, maintain, and enhance financial models, performance forecasts, and targets.
Identify bottlenecks and opportunities to improve conversion, productivity, activation, and retention.
Advise leadership on actions based on analytical findings.
Administer and configure operational tools.
Build and evolve automations, integrations, and tools for CX operations.
Map, document, and improve processes from demand generation through retention and expansion.
Explore practical applications of AI for productivity, automation, and analytical quality.
Serve as the liaison with Aurum’s data team to align CX needs with data guidelines.

Requirements

What you’ll need

Experience in RevOps or CX Ops.
Experience working at SaaS companies.
Experience analyzing metrics, building financial models, and forecasting results.
Knowledge of metrics such as CAC, conversion, activation, churn, retention, and recurring revenue.
Knowledge of automation and tools such as Zapier, Make, n8n, and Claude.
Advanced knowledge of SQL and relational databases such as PostgreSQL, MySQL, or BigQuery.
Proficiency with BI and data visualization tools such as Looker Studio or similar platforms.
Advanced knowledge of Google Sheets or similar tools.
Strong organizational skills, clear communication, and an investigative, analytical mindset.
Preferred: experience at B2B companies.
Preferred: advanced knowledge of Python.
Preferred: experience with Scrum, Kanban, or tools such as Notion.
Preferred: experience with customer engagement journeys.
Preferred: familiarity with AI tools applied to operations, productivity, or decision-making.

Benefits

Comp & perks

Meal and Food Allowance: BRL 1,300 per month on a flexible benefits card, with no payroll deduction.
Work-from-Home Allowance: BRL 135.00 per month, with no payroll deduction.
Health Insurance: National Bradesco plan.
Dental Insurance: SulAmérica.
Life Insurance.
Extended parental leave, including adoption, same-sex couples, and single-parent families.
Childcare assistance for children up to 5 years old.
Gympass/Wellhub.
Conexa Saúde, including 2 free psychological consultations and 2 free nutrition consultations per month.
Guapeco: nationwide pet health insurance with reimbursement of up to 100%.
Language school partnership, with discounts on English and Spanish courses.
Profit-Sharing and Results Program (PLR) when the team meets its annual target.
Relax Week: no workdays between Christmas and New Year’s Day.
Workstation Allowance of BRL 2,400.00, plus a company-provided laptop.
Birthday day off.
Feedback-driven culture, development guilds, an Individual Development Plan (IDP) during onboarding, Aurum Talks, frequent meetings, OKR transparency, commemorative events, performance reviews, and development programs.
Work at a Great Place to Work-certified company.