Customer Solutions Coordinator

Aussie Broadband

. Coordinate customer solutions and ensure successful delivery .

Posted 9/22/2026full-timeDandenong South • AustraliaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in coordinating customer solutions and managing contracts, with a strong focus on delivering exceptional customer service and maintaining accurate records. Proficient in problem-solving and adapting to changing project needs within a collaborative team environment.

Highest-signal resume keywords

Customer Service DeliveryContract ManagementProject Management MethodologiesTelco and Data Services KnowledgeOrganisational and Time Management Skills

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Problem-Solving SkillsProactive ThinkingClear Writing SkillsInterpersonal SkillsFlexibility

Industry Keywords

Service Level AgreementsProcurementLogisticsQuality ChecksData EntryVoice-Related Solutions

About the role

Key responsibilities & impact

Coordinate customer solutions and ensure successful delivery
Assist with procurement and logistics to keep projects on track
Manage customer contracts and Service Level Agreements
Perform quality checks after implementation
Respond to inbound calls and enquiries
Handle orders and liaise with management to resolve issues
Work with wholesale suppliers to troubleshoot and resolve order challenges
Maintain accurate records and perform data entry
Coordinate voice-related customer solutions and service delivery activities
Act as a point of contact for customers and stakeholders
Support additional tasks as needed

Requirements

What you’ll need

Around three years of proven experience delivering outstanding customer service
Strong organisational and time management skills
Ability to write clearly for different audiences
Problem-solving and proactive thinking skills
Ability to work independently while contributing to a supportive team environment
Quick to learn and flexibility when things change
Familiarity with project management methodologies
Essential knowledge of telco and data services
Warm and approachable communication style with exceptional interpersonal skills

Benefits

Comp & perks

26 weeks paid parental leave for permanent employees, for both primary and secondary caregivers (in addition to any government-paid leave)
Discounted internet up to the value of $109 per month
20% off Mobile services
Fitness Passport for access to multiple gyms and pools across Australia
Flexible working arrangements
Employee Assistance Program (EAP)
Discounts with Specsavers, HCF, and many more
Monthly rewards and recognition
Internal training and development resources to support your career growth
Yearly Aussie merch allowance
Paid community service leave for all staff
Inclusive workplace and Equal Opportunity Employer
Pledge 1% commitment and community sponsorship programs