Aussie Broadband

Customer Success Manager

• Build and maintain trusted relationships with customers, serving as a key point of contact and advisor
• Help customers understand their objectives and maximise value from products and services
• Coordinate customer onboarding, implementation, and ongoing success initiatives with internal stakeholders
• Manage priorities, capacity, and project sequencing with business stakeholders
• Drive continuous improvement initiatives to enhance customer experience and operational effectiveness
• Identify risks and develop solutions collaboratively with stakeholders
• Manage the end-to-end delivery lifecycle from kick-off through completion
• Facilitate customer workshops, governance forums, project reviews, and stakeholder meetings
• Monitor project milestones, dependencies, and key performance indicators
• Maintain high-quality communication, documentation, and reporting standards
• Champion customer advocacy by translating business needs into successful outcomes
• Contribute to knowledge-sharing across Customer Success, Delivery, and Commercial teams

Senior Customer Success Manager

• Build and maintain trusted customer relationships as a key contact and advisor
• Help customers understand objectives and maximise value from products and services
• Coordinate customer onboarding, implementation, and ongoing success initiatives with internal stakeholders
• Manage priorities, capacity, and project sequencing with business stakeholders
• Drive continuous improvement initiatives for customer experience and operational effectiveness
• Identify risks and develop solutions collaboratively
• Manage the end-to-end delivery lifecycle from kick-off through completion
• Facilitate customer workshops, governance forums, project reviews, and stakeholder meetings
• Monitor project milestones, dependencies, and key performance indicators
• Maintain high-quality communication, documentation, and reporting standards
• Champion customer advocacy by translating business needs into successful outcomes
• Contribute to collaboration and knowledge-sharing across Customer Success, Delivery, and Commercial teams

General

• Coordinate customer solutions and ensure successful delivery
• Assist with procurement and logistics to keep projects on track
• Manage customer contracts and Service Level Agreements
• Perform quality checks after implementation
• Respond to inbound calls and enquiries
• Handle orders and liaise with management to resolve issues
• Work with wholesale suppliers to troubleshoot and resolve order challenges
• Maintain accurate records and perform data entry
• Coordinate voice-related customer solutions and service delivery activities
• Act as a point of contact for customers and stakeholders
• Support additional tasks as needed

Senior Customer Success Manager

Senior Customer Success Manager

Customer Solutions Coordinator