Sessional Ombudsman, Investment & Advice

Australian Financial Complaints Authority

. Resolve complex Investment & Advice disputes and complaints .

Posted 10/15/2026full-timeRemote • Brisbane • AustraliaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong legal qualifications and senior executive experience in the Investment & Advice sector, with a proven ability to resolve complex disputes and mentor junior staff. Possesses high-level analytical, written, and verbal skills to effectively communicate decisions and manage a busy caseload.

Highest-signal resume keywords

Legal QualificationsInvestment & Advice Sector ExperienceDispute Resolution ExpertiseAnalytical SkillsCoaching and Mentoring

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Dispute ResolutionFinancial PlanningStockbrokingManaged FundsCryptocurrencyDerivativesTribunal ExperienceEDR SchemesRegulatory AgenciesPrivate Practice

Soft Skills

Strong ResilienceExcellent Relationship BuildingHigh-Level Verbal CommunicationAbility to Simplify Complex Concepts

Industry Keywords

Investment & AdviceConsumer StakeholdersRegulatory CompliancePublic ScrutinySenior Executive Experience

About the role

Key responsibilities & impact

Resolve complex Investment & Advice disputes and complaints
Contribute to fair and timely dispute resolution
Work closely with regulatory, industry, and consumer stakeholders on issues affecting the investment and advice sector
Apply judgement, experience, and leadership to strengthen sector outcomes and standards
Explain decisions verbally to firms and complainants
Coach and mentor junior staff
Manage complex issues and a busy caseload
Participate in engagements ranging from one day a week for several months to a few days per month or longer-term arrangements
Work as part of AFCA’s pool of skilled dispute-resolution professionals

Requirements

What you’ll need

Legal qualifications with senior executive experience
Experience in financial planning, stockbroking, managed funds, cryptocurrency, or derivatives
Knowledge in at least one relevant Investment & Advice area; knowledge of multiple areas highly desirable
Experience in tribunals, EDR schemes, regulatory agencies, related business entities, or private practice
Strong analytical skills to manage complex issues and a busy caseload
High-level written and verbal skills
Ability to explain complex concepts simply
Ability to verbally explain decisions to firms and complainants
Ability to coach and mentor junior staff
Strong resilience and focus to handle challenges and public scrutiny
Excellent skills to build positive relationships
Senior, legally qualified professional with deep Investment & Advice sector experience and a proven record of achievement
Applicants must be willing and able to undertake a Board-appointed, fixed-term position for three years

Benefits

Comp & perks

Flexible work options
Thoughtful benefits
Opportunities to deepen expertise
Inclusive, caring culture
Access to AFCA’s resources, specialist teams, and ongoing support
Flexible, per-engagement work arrangements
Hybrid working
State-of-the-art offices designed for collaboration and wellbeing
Accredited Family Friendly Workplace supporting work-life balance and inclusivity
LGBTQ+ workplace inclusion
AFCA is committed to responding to every applicant