Australian Financial Complaints Authority

Financial Planning and Analysis

• Resolve complex Investment & Advice complaints and disputes
• Work closely with regulatory, industry, and consumer stakeholders on issues affecting the investment and advice sector
• Contribute to fair and timely dispute resolution on a flexible, per-engagement basis
• Apply judgement, experience, and leadership to strengthen sector outcomes and standards
• Explain decisions to firms and complainants
• Coach and mentor junior staff
• Manage complex issues and a busy caseload
• Participate as part of AFCA’s pool of skilled dispute-resolution professionals with access to specialist resources and support

Explore Sessional Ombudsman, Investment & Advice at Australian Financial Complaints…. Review requirements and application details.

Sessional Ombudsman, Investment & Advice

• Resolve complex complaints and Investment & Advice disputes
• Work closely with regulatory, industry, and consumer stakeholders on issues affecting the investment and advice sector
• Contribute expertise on a flexible, per-engagement basis to support fair and timely dispute resolution
• Participate as part of AFCA’s pool of skilled dispute-resolution professionals
• Apply judgement, experience, and leadership to strengthen standards across the Investment & Advice sector
• Manage complex issues and a busy caseload
• Verbally explain decisions to firms and complainants
• Coach and mentor junior staff
• Build positive relationships with stakeholders

• Resolve complex Investment & Advice complaints and disputes
• Work closely with regulatory, industry, and consumer stakeholders
• Contribute to fair and timely dispute resolution
• Apply judgement, experience, and leadership to strengthen the Investment & Advice sector
• Explain decisions verbally to firms and complainants
• Coach and mentor junior staff
• Manage complex issues and a busy caseload
• Participate in engagements ranging from one day a week for several months to a few days per month or longer-term arrangements

• Resolve complex Investment & Advice disputes and complaints
• Contribute to fair and timely dispute resolution
• Work closely with regulatory, industry, and consumer stakeholders on issues affecting the investment and advice sector
• Apply judgement, experience, and leadership to strengthen sector outcomes and standards
• Explain decisions verbally to firms and complainants
• Coach and mentor junior staff
• Manage complex issues and a busy caseload
• Participate in engagements ranging from one day a week for several months to a few days per month or longer-term arrangements
• Work as part of AFCA’s pool of skilled dispute-resolution professionals

• Resolve complex Investment & Advice disputes
• Work closely with regulatory, industry, and consumer stakeholders
• Contribute to fair and timely dispute resolution
• Apply judgement, experience, and leadership to complaints decision-making
• Explain decisions verbally to firms and complainants
• Coach and mentor junior staff
• Help address key issues affecting the investment and advice sector
• Support outcomes that strengthen standards across the sector
• Participate in engagements ranging from one day a week for several months to a few days per month or longer-term arrangements