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Sessional Ombudsman, Investment & Advice
Australian Financial Complaints Authority. Resolve complex Investment & Advice disputes .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in resolving complex Investment & Advice disputes while applying legal qualifications and senior executive experience. Capable of coaching and mentoring junior staff, and effectively communicating complex concepts to various stakeholders.
Highest-signal resume keywords
Legal QualificationsExperience in Financial PlanningStrong Analytical SkillsExperience in TribunalsHigh-Level Written and Verbal Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Investment & Advice Complaint KnowledgeExperience in StockbrokingExperience in Managed FundsExperience in CryptocurrencyExperience in Derivatives
Soft Skills
Ability to Coach and MentorStrong ResilienceExcellent Relationship BuildingAbility to Explain Complex Concepts Simply
Industry Keywords
Dispute ResolutionRegulatory AgenciesEDR SchemesPublic ScrutinyConsumer Stakeholders
About the role
Key responsibilities & impact- Resolve complex Investment & Advice disputes
- Work closely with regulatory, industry, and consumer stakeholders
- Contribute to fair and timely dispute resolution
- Apply judgement, experience, and leadership to complaints decision-making
- Explain decisions verbally to firms and complainants
- Coach and mentor junior staff
- Help address key issues affecting the investment and advice sector
- Support outcomes that strengthen standards across the sector
- Participate in engagements ranging from one day a week for several months to a few days per month or longer-term arrangements
Requirements
What you’ll need- Legal qualifications with senior executive experience
- Experience in financial planning, stockbroking, managed funds, cryptocurrency, or derivatives
- Knowledge in at least one Investment & Advice complaint area
- Experience in tribunals, EDR schemes, regulatory agencies, related business entities, or private practice
- Strong analytical skills to manage complex issues and a busy caseload
- High-level written and verbal skills
- Ability to explain complex concepts simply
- Ability to verbally explain decisions to firms and complainants
- Ability to coach and mentor junior staff
- Strong resilience and focus to handle challenges and public scrutiny
- Excellent skills to build positive relationships
Benefits
Comp & perks- Flexible work options
- Thoughtful benefits
- Opportunities to deepen expertise
- Ongoing support from AFCA’s resources and specialist teams
- Flexible, per-engagement working arrangements
- Hybrid working arrangements
- State-of-the-art offices designed for collaboration and wellbeing
- Accredited Family Friendly Workplace supporting work-life balance and inclusivity