Sessional Ombudsman, Investment & Advice

Australian Financial Complaints Authority

. Resolve complex Investment & Advice complaints and disputes .

Posted 10/15/2026full-timeRemote • Sydney • AustraliaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong analytical skills and legal qualifications to effectively resolve complex Investment & Advice complaints and disputes. Proven ability to coach and mentor junior staff while engaging with stakeholders in the investment sector.

Highest-signal resume keywords

Legal QualificationsInvestment & Advice Sector ExperienceDispute Resolution ExpertiseStrong Analytical SkillsCoaching and Mentoring

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Financial PlanningStockbrokingManaged FundsCryptocurrencyDerivativesTribunal ExperienceEDR SchemesRegulatory AgenciesPrivate Practice Experience

Soft Skills

High-Level Written SkillsHigh-Level Verbal SkillsRelationship-BuildingResilienceFocus

Industry Keywords

Investment SectorAdvice SectorConsumer StakeholdersDispute ResolutionPublic Scrutiny

About the role

Key responsibilities & impact

Resolve complex Investment & Advice complaints and disputes
Work closely with regulatory, industry, and consumer stakeholders on issues affecting the investment and advice sector
Contribute to fair and timely dispute resolution on a flexible, per-engagement basis
Apply judgement, experience, and leadership to strengthen sector outcomes and standards
Explain decisions to firms and complainants
Coach and mentor junior staff
Manage complex issues and a busy caseload
Participate as part of AFCA’s pool of skilled dispute-resolution professionals with access to specialist resources and support

Requirements

What you’ll need

Legal qualifications with senior executive experience
Experience in at least one of financial planning, stockbroking, managed funds, cryptocurrency, or derivatives; multiple areas highly desirable
Experience in tribunals, EDR schemes, regulatory agencies, related business entities, or private practice
Strong analytical skills to manage complex issues and a busy caseload
High-level written and verbal skills to engage with the insurance sector and community
Ability to explain complex concepts simply
Ability to verbally explain decisions to firms and complainants
Ability to coach and mentor junior staff
Strong resilience and focus to handle challenges and public scrutiny
Excellent relationship-building skills
Senior professional with deep Investment & Advice sector experience and a proven record of achievement

Benefits

Comp & perks

Flexible work options
Thoughtful benefits
Opportunities to deepen expertise
Flexible working arrangements
State-of-the-art offices designed for collaboration and wellbeing
Accredited Family Friendly Workplace supporting work-life balance and inclusivity
Inclusive workplace and culture
Ongoing support and access to AFCA resources and specialist teams