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Sessional Ombudsman, Investment & Advice
Australian Financial Complaints Authority. Resolve complex complaints and Investment & Advice disputes .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates legal qualifications and senior executive experience in the Investment & Advice sector, with strong analytical and communication skills to manage complex disputes and mentor junior staff effectively.
Highest-signal resume keywords
Legal QualificationsExperience In Financial PlanningStrong Analytical SkillsHigh-Level Written And Verbal SkillsExperience In Tribunals
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Investment & Advice KnowledgeDispute ResolutionComplex Issue ManagementCoaching And MentoringStakeholder Engagement
Soft Skills
Strong ResilienceAbility To Explain Complex Concepts SimplyBuilding Positive Relationships
Industry Keywords
Financial PlanningStockbrokingManaged FundsCryptocurrencyDerivativesEDR SchemesRegulatory Agencies
About the role
Key responsibilities & impact- Resolve complex complaints and Investment & Advice disputes
- Work closely with regulatory, industry, and consumer stakeholders on issues affecting the investment and advice sector
- Contribute expertise on a flexible, per-engagement basis to support fair and timely dispute resolution
- Participate as part of AFCA’s pool of skilled dispute-resolution professionals
- Apply judgement, experience, and leadership to strengthen standards across the Investment & Advice sector
- Manage complex issues and a busy caseload
- Verbally explain decisions to firms and complainants
- Coach and mentor junior staff
- Build positive relationships with stakeholders
Requirements
What you’ll need- Legal qualifications with senior executive experience
- Experience in financial planning, stockbroking, managed funds, cryptocurrency, or derivatives
- Knowledge in at least one relevant Investment & Advice area required; multiple areas highly desirable
- Experience in tribunals, EDR schemes, regulatory agencies, related business entities, or private practice
- Strong analytical skills to manage complex issues and a busy caseload
- High-level written and verbal skills to engage with the insurance sector and community
- Ability to explain complex concepts simply
- Skills to verbally explain decisions to firms and complainants
- Ability to coach and mentor junior staff
- Strong resilience and focus to handle challenges and public scrutiny
- Excellent skills to build positive relationships
- Senior, legally qualified professional with deep Investment & Advice sector experience and a proven record of achievement
Benefits
Comp & perks- Flexible work options
- Thoughtful benefits
- Opportunities to deepen expertise
- Inclusive leadership and diverse, caring culture
- Access to AFCA’s resources, specialist teams, and ongoing support
- Flexible, per-engagement work arrangements
- Hybrid working arrangements
- State-of-the-art offices designed for collaboration and wellbeing
- Accredited Family Friendly Workplace supporting work-life balance and inclusivity