Australian Payments Plus

Project Manager

• Lead complex, high-value technology contract negotiations and renewals from negotiation strategy through execution
• Develop negotiation strategies, objectives and commercial positions with key stakeholders
• Coordinate cross-functional negotiations across Technology, Product, Legal, Risk, Finance and senior executives
• Address contractual considerations relating to operational resilience, cybersecurity, cloud services, data protection, incident management, business continuity and disaster recovery
• Frame complex issues into options, trade-offs and recommendations for executive decision-making
• Develop and manage project plans, timelines, budgets and resource requirements
• Identify and manage project risks, issues and dependencies
• Maintain governance, reporting and documentation throughout delivery
• Build trusted relationships and communicate with stakeholders throughout the project lifecycle
• Ensure deliverables meet objectives, quality standards and business requirements

Senior Project Manager

Risk

• Strengthen risk management and assurance across Australian Payments Plus, particularly by partnering with commercial and shared services teams
• Provide practical risk advice and assurance as teams develop opportunities, make decisions and deliver outcomes
• Help teams navigate risk and governance requirements while enabling informed decision-making
• Lead complex risk and assurance activities
• Assess control effectiveness and provide specialist advice
• Translate findings into clear, actionable recommendations
• Plan and deliver complex risk management and assurance activities across assigned business areas
• Lead formal reviews and assessments across complex and cross-functional areas
• Assess compliance with standards and identify underlying causes of control weaknesses or non-compliance
• Prepare and present assurance findings, risk insights and recommendations to stakeholders
• Establish consistent risk management processes, reporting mechanisms and supporting documentation
• Work with specialists and domain experts to deliver robust assurance outcomes
• Build relationships across the business and support adoption of risk methods, tools and standards
• Identify opportunities to continuously improve the risk, assurance and control environment

Senior Manager – Risk Advisory, Assurance

Product Manager

• Develop and maintain a prioritised pipeline of cross-portfolio opportunities combining AP+ assets and capabilities
• Lead portfolio-level product discovery and strategic option-shaping for agentic commerce
• Explore AI-mediated commerce implications across payments, digital identity, authentication, tokenisation, consent, intent, fraud, liability, standards and scheme rules
• Turn ambiguous opportunities into problem statements, hypotheses and structured desirability, viability and feasibility assessments
• Collaborate with Product, Technology, Architecture, Strategy, Commercial, Legal, Risk, Policy, Finance and Member Engagement teams
• Develop propositions, pilots, proofs of concept, business case inputs and roadmap recommendations
• Assess strategic fit, commercial potential, dependencies and risks
• Translate complex payments, identity and emerging technology topics into narratives for executives and governance forums
• Create repeatable cross-asset product discovery approaches, including workshops, opportunity briefs, decision frameworks and governance-ready artefacts
• Provide evidence-based recommendations on which opportunities should progress, pause or stop

Senior Product Manager

• Manage and evolve retail products in online payment channels end-to-end
• Turn market, customer, and usage insights into clear priorities and incremental value
• Work across Product, Marketing, Commercial, and Operations teams
• Shape product roadmaps and define product requirements
• Validate product opportunities and drive adoption and performance across Australia’s domestic payments ecosystem
• Manage products through discovery, design, launch, and optimisation
• Assess opportunities and change options through feasibility analysis, business cases, and cost, impact, and risk considerations
• Develop product definitions and translate product strategy into outcome-based roadmaps for eftpos merchant and online propositions
• Collaborate with cross-functional teams to optimise product performance and meet customer outcomes and business targets
• Gather and communicate customer, market, stakeholder, and product performance insights to shape propositions, positioning, priorities, and development

• Take end-to-end accountability for retail products in online payment channels across their full lifecycle
• Shape product propositions, roadmaps, and delivery to meet customer needs and strategic objectives
• Formulate product definitions and strategies for eftpos card-not-present products
• Identify opportunities to strengthen eftpos relevance, customer value, and sustainable competitive advantage in online payments
• Lead products through inception, proposition development, launch, growth, optimisation, and retirement
• Gather and communicate customer, market, stakeholder, and product performance insights
• Shape product propositions, positioning, priorities, and development based on trends, needs, and risks
• Develop business cases and inform investment decisions through opportunity sizing, feasibility assessment, financial modelling, risk analysis, and strategic alignment
• Define product roadmaps and work with product owners to detail requirements and priorities
• Collaborate with Scheme and Commercial Teams on go-to-market strategy, product positioning, key benefits, and target customers

• Own and manage the full product lifecycle from identifying customer and market needs through propositions, strategies, roadmaps, delivery, launch, optimisation and ongoing operation
• Develop products and capabilities addressing evolving fraud and scam risks using data, market intelligence, customer insight and industry trends
• Apply expertise across card fraud, including card-present/card-not-present fraud, issuer and acquirer dynamics, authorisation, detection and scoring, digital wallets, tokenisation, disputes and chargebacks
• Address account-to-account payments and scams, including real-time payments, APP scams, account takeover, mule activity, transaction monitoring and recovery
• Translate complex fraud problems into scalable product propositions, customer journeys, capabilities and controls
• Lead cross-functional delivery teams, prioritise requirements, manage backlogs and deliver measurable value
• Coordinate customer testing, launches, communications and training, adapting products to changing requirements
• Build business cases and assess commercial, technical, operational and risk impacts
• Build relationships with banks, fraud and scams leaders, technology and data teams, customers and senior internal stakeholders
• Provide specialist advice supporting operational leadership and strategy execution
• Identify opportunities to improve processes, products and operating models

Senior Product Manager – Fraud & Scams

Security Operations

• Lead security monitoring across enterprise environments using SIEM, EDR and cloud security platforms
• Review alerts across security tools
• Investigate security alerts and indicators of compromise
• Correlate threat intelligence with internal telemetry and conduct proactive threat hunting
• Recommend tuning for detection rules, use cases and alerting mechanisms
• Review MSSP threat-hunting reports and recommend improvements
• Coordinate and lead security incident response, including containment, eradication and recovery
• Investigate root cause, impact and remediation actions
• Produce incident reports, lessons learned and post-incident reviews
• Improve security operations processes, tooling and automation
• Develop and maintain playbooks, runbooks and standard operating procedures
• Work with Security Engineering to develop threat-profile-based test cases and improve MSSP capabilities
• Lead vulnerability assessment activities and coordinate remediation
• Track remediation activities and address SLA breaches
• Provide risk-based recommendations on vulnerabilities, system changes and new technologies
• Act as a senior escalation point and provide specialist advice to stakeholders
• Prepare and present security metrics, operational reports and risk summaries

Senior Security Operations Analyst

Artificial Intelligence

• Monitor the effectiveness of AP+’s AI and Third-Party Risk Management frameworks and report on performance and improvement opportunities
• Plan and conduct risk-based assessments across AI activities and third-party/supplier arrangements
• Evaluate control effectiveness and residual risk using evidence
• Identify risks and vulnerabilities and develop or recommend mitigation strategies and corrective actions
• Conduct AI assessments and reviews, incorporating ethical considerations into risk and governance decisions
• Conduct formal quality assurance reviews and risk-based audits, documenting evidence, findings, root causes and remediation
• Monitor supplier performance, customer outcomes, security requirements and contractual performance
• Work with suppliers and internal stakeholders to resolve findings, incidents, control weaknesses and performance issues
• Provide specialist advice across AI and third-party risk
• Develop reporting and measures tracking assurance outcomes, findings, remediation and evidence-quality improvements
• Build stakeholder relationships and communicate risk insights to drive corrective actions and lessons learned through closure

Senior Project Manager

Senior Manager – Risk Advisory, Assurance

Senior Product Manager

Product Manager

Senior Product Manager

Senior Product Manager – Fraud & Scams

Senior Security Operations Analyst

AI & Third Party Assurance Manager