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Auto Claims Representative
Auto-Owners Insurance. Handle entry-level insurance claims under close supervision throughout the claim lifecycle .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong knowledge of insurance claims handling, including investigation, evaluation, and settlement processes. Possesses effective communication skills and the ability to manage complex issues while maintaining confidentiality and data security.
Highest-signal resume keywords
Bachelor’s DegreeProperty/Casualty Claims HandlingClaims NegotiationAdjuster’s LicenseMathematical Problem Solving
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Claims InvestigationClaims EvaluationClaims SettlementReport WritingData OrganizationFinancial CalculationsLoss AdjustmentEstimating Skills
Soft Skills
Written CommunicationVerbal CommunicationDecision MakingProblem SolvingInterpersonal Skills
Tools & Technologies
Computer-Based Programs
Certifications & Qualifications
Adjuster’s License
Industry Keywords
Insurance ClaimsClaim Handling ProceduresConfidentialityData SecurityEducational Programs
About the role
Key responsibilities & impact- Handle entry-level insurance claims under close supervision throughout the claim lifecycle
- Investigate, evaluate, and settle entry-level insurance claims
- Study insurance policies, endorsements, and forms to develop knowledge of Company insurance products
- Learn and comply with Company claim handling procedures
- Develop claim negotiation and settlement skills
- Serve agents, insureds, and others to ensure claims resolve accurately and timely
- Meet and communicate with claimants, legal counsel, and third parties
- Develop estimating skills and use designated computer-based programs for loss adjustment
- Complete the Company’s claims training program for the assigned line of insurance
- Study, obtain, and maintain an adjuster’s license if required by statute within the Company’s or legal timeline
- Continually develop product knowledge through approved educational programs
Requirements
What you’ll need- Bachelor’s degree or direct equivalent experience with property/casualty claims handling
- Ability to organize data, multi-task, and make decisions independently
- Above average written and verbal communication skills
- Ability to write reports and compose correspondence
- Ability to resolve complex issues
- Ability to maintain confidentiality and data security
- Ability to effectively deal with a diverse group of individuals
- Ability to accurately handle mathematical problems, including geometry and financial calculations
- Ability to drive an automobile, possess a valid driver license, and maintain a driving record consistent with the Company’s underwriting guidelines
- Continually develop product knowledge through participation in approved educational programs
- Ability to work in the U.S. without current or future sponsorship
Benefits
Comp & perks- Merit-based work-from-home program after initial in-person training, as defined by leadership
- Structured training program
- Employee mentoring
- Competitive base salary
- Matched 401(k)
- Fully-funded pension plan once vested
- Bonus programs
- Generous paid time off, including holidays, vacation days, personal time, and sick leave