Auto-Owners Insurance

Claims Specialist

• Handle entry-level insurance claims under close supervision throughout the claim lifecycle
• Investigate, evaluate, and settle entry-level insurance claims
• Study insurance policies, endorsements, and forms to develop knowledge of Company insurance products
• Learn and comply with Company claim-handling procedures
• Develop claim negotiation and settlement skills
• Serve agents, insureds, and other parties
• Meet and communicate with claimants, legal counsel, and third parties
• Develop estimating skills and use designated computer-based loss-adjustment programs
• Complete the Company’s claims training program for the assigned line of insurance
• Study, obtain, and maintain adjuster licenses if required by statute within Company or legal timelines

Auto Claims Representative

• Handle entry-level insurance claims under close supervision through the claim lifecycle, including investigation, evaluation, and resolution
• Provide service to agents, insureds, and others to ensure claims resolve accurately and timely
• Complete the Company’s claims training program for the assigned line of insurance
• Investigate, evaluate, and settle entry-level insurance claims
• Study insurance policies, endorsements, and forms to develop foundational knowledge of Company insurance products
• Learn and comply with Company claim-handling procedures
• Develop entry-level claim negotiation and settlement skills
• Build skills to effectively serve agents, insureds, and others
• Meet and communicate with claimants, legal counsel, and third parties
• Develop specialized skills including estimating and designated computer-based programs for loss adjustment

• Investigate assigned casualty claims by collecting statements, physical evidence, and legal documentation
• Analyze and interpret policy coverage and determine liability and damages
• Negotiate claims settlements in accordance with company procedures and within authority limits
• Communicate claim status to insureds, agents, and other relevant stakeholders
• Maintain accurate documentation in company systems and adhere to regulatory and internal standards
• Participate in training and education programs to enhance claim-handling skills
• Travel as needed for onsite investigations or meetings

Casualty Claims Representative

• Investigate and assemble facts
• Determine policy coverage
• Evaluate the amount of loss
• Analyze legal liability
• Handle multi-line property and casualty claims in an assigned territory, emphasizing property claims
• Study insurance policies, endorsements, and forms to become familiar with insurance coverage
• Work toward claim resolution
• Attend arbitrations, mediations, depositions, or trials as necessary
• Ensure claims payments are issued accurately and timely
• Conduct investigations by phone, mail, and on-site
• Provide service to agents, insureds, and others throughout the claims lifecycle

Field Claims Representative

• Provide feedback, training, and educational material to claim associates throughout the operating states from a Home Office setting
• Review and monitor open claims files
• Provide assistance with coverage, liability, and damage determinations
• Review open and closed files to ensure adherence to claim handling guidelines and state Fair Claims Practices
• Assist with other duties within the regions or elsewhere on request
• Develop and present educational material to claim associates in classroom and remote settings
• Travel, attend meetings, seminars, and other training classes as required

Senior Claims Examiner – Bodily Injury

• Handle entry-level insurance claims under close supervision throughout the claim lifecycle
• Investigate, evaluate, and settle entry-level insurance claims
• Study insurance policies, endorsements, and forms to build knowledge of Company insurance products
• Learn and comply with Company claim-handling procedures
• Develop claim negotiation and settlement skills
• Serve agents, insureds, and other parties
• Meet and communicate with claimants, legal counsel, and third parties
• Develop estimating and designated computer-based loss-adjustment skills
• Complete the Company’s claims training program for the assigned insurance line
• Continually develop product knowledge through approved educational programs

Entry Level Claims Representative

• Handle insurance claims in the field under general supervision throughout the claim lifecycle
• Investigate and assemble facts, determine policy coverage, evaluate loss amounts, and analyze legal liability
• Handle multi-line property and casualty claims in an assigned territory, emphasizing property claims
• Study insurance policies, endorsements, and forms to become familiar with insurance coverage
• Work toward claim resolution and attend arbitrations, mediations, depositions, or trials as necessary
• Ensure claims payments are issued accurately and promptly
• Conduct investigations by phone, mail, and on-site visits
• Provide service to agents, insureds, and other parties to resolve claims accurately and timely

• Handle entry-level insurance claims under close supervision through the full claim lifecycle, including investigation, evaluation, and resolution
• Investigate, evaluate, and settle entry-level insurance claims
• Study insurance policies, endorsements, and forms to develop foundational knowledge of Company insurance products
• Learn and comply with Company claim-handling procedures
• Develop entry-level claim negotiation and settlement skills
• Serve agents, insureds, and other parties effectively
• Meet and communicate with claimants, legal counsel, and third parties
• Develop specialized skills, including estimating and using designated computer-based loss-adjustment programs
• Complete the Company’s claims training program for the assigned insurance line
• Study, obtain, and maintain adjuster licenses when required by statute, within Company or legal timelines

• Investigate assigned casualty claims by collecting statements, physical evidence, and legal documentation
• Analyze and interpret policy coverage and determine liability and damages
• Negotiate claims settlements according to company procedures and authority limits
• Communicate claim status to relevant stakeholders, including insureds and agents
• Maintain accurate documentation in company systems and comply with regulatory and internal standards
• Participate in training and education programs to enhance claim-handling skills
• Travel as needed for onsite investigations or meetings
• Attend work punctually according to an assigned schedule at a Company-approved work location

• Investigate assigned casualty claims by collecting statements, physical evidence, and legal documentation
• Analyze and interpret policy coverage and determine liability and damages
• Negotiate claims settlements in accordance with company procedures and within authority limits
• Communicate claim status to all relevant stakeholders, including insureds and agents
• Maintain accurate documentation in company systems and adhere to regulatory and internal standards
• Participate in training and education programs to enhance claim-handling skills
• Travel as needed for onsite investigations or meetings

• Investigate and assemble facts, determine policy coverage, evaluate the amount of loss, and analyze legal liability
• Handle multi-line property and casualty claims in an assigned territory, with emphasis on property claims
• Study insurance policies, endorsements, and forms to become familiar with insurance coverage
• Work toward claim resolution
• Attend arbitrations, mediations, depositions, or trials as necessary
• Ensure claims payments are issued in a timely and accurate manner
• Conduct investigations by phone, mail, and on-site visits
• Provide service to agents, insureds, and others throughout the claim lifecycle
• Work under general supervision